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fix(crm): handle empty _assign in appointment auto assignment (backport #54782) (#54794)

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fix(crm): handle empty _assign in appointment auto assignment (#54782)

(cherry picked from commit a4a389bd41)

Co-authored-by: Sakthivel Murugan S <129778327+ssakthivelmurugan@users.noreply.github.com>
This commit is contained in:
mergify[bot]
2026-05-08 12:48:15 +00:00
committed by GitHub
parent 455bfcd750
commit 6eaf92aae6
1 changed files with 6 additions and 3 deletions
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9
erpnext/crm/doctype/appointment/appointment.py
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@@ -234,10 +234,13 @@ def _get_agents_sorted_by_asc_workload(date):
return agent_list
appointment_counter = Counter(agent_list)
for appointment in appointments:
assigned_to = frappe.parse_json(appointment._assign)
if not assigned_to:
assign_data = appointment._assign
if isinstance(assign_data, str):
assign_data = assign_data.strip()
if not assign_data:
continue
if (assigned_to[0] in agent_list) and getdate(appointment.scheduled_time) == date:
assigned_to = frappe.parse_json(assign_data)
if assigned_to and (assigned_to[0] in agent_list) and getdate(appointment.scheduled_time) == date:
appointment_counter[assigned_to[0]] += 1
sorted_agent_list = appointment_counter.most_common()
sorted_agent_list.reverse()