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send support ticket response at the end of all operations

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This commit is contained in:
Anand Doshi
2013-03-01 16:12:37 +05:30
parent 9568d869f8
commit 619dc6fcf8
1 changed files with 6 additions and 4 deletions
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10
support/doctype/support_ticket/get_support_mails.py
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@@ -36,6 +36,7 @@ class SupportMailbox(POP3Mailbox):
return return
thread_id = mail.get_thread_id() thread_id = mail.get_thread_id()
ticket = None ticket = None
new_ticket = False
if thread_id and webnotes.conn.exists("Support Ticket", thread_id): if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
ticket = webnotes.bean("Support Ticket", thread_id) ticket = webnotes.bean("Support Ticket", thread_id)
@@ -52,16 +53,17 @@ class SupportMailbox(POP3Mailbox):
"status": "Open" "status": "Open"
}]) }])
ticket.insert() ticket.insert()
new_ticket = True
if cint(self.email_settings.send_autoreply):
if "mailer-daemon" not in mail.from_email.lower():
self.send_auto_reply(ticket.doc)
mail.save_attachments_in_doc(ticket.doc) mail.save_attachments_in_doc(ticket.doc)
make(content=mail.content, sender=mail.from_email, subject = ticket.doc.subject, make(content=mail.content, sender=mail.from_email, subject = ticket.doc.subject,
doctype="Support Ticket", name=ticket.doc.name, doctype="Support Ticket", name=ticket.doc.name,
lead = ticket.doc.lead, contact=ticket.doc.contact, date=mail.date) lead = ticket.doc.lead, contact=ticket.doc.contact, date=mail.date)
if new_ticket and cint(self.email_settings.send_autoreply) and \
"mailer-daemon" not in mail.from_email.lower():
self.send_auto_reply(ticket.doc)
def send_auto_reply(self, d): def send_auto_reply(self, d):
signature = self.email_settings.fields.get('support_signature') or '' signature = self.email_settings.fields.get('support_signature') or ''