added support analytics and some other minor updates

home/page/latest_updates/latest_updates.js

@@ -1,4 +1,8 @@
 erpnext.updates = [
+	["4th January 2013", [
+		"Support Analytics: Simple Tool to Plot Number Tickets and time to Closing",
+		"Workflow: Added Workflow Help",
+	]],
 	["2nd January 2013", [
 		"Permission Manager: New Design with better help and better advanced permission selection.",
 		"User Properties: Better way to set User Properties (defaults).",

startup/report_data_map.py

@@ -215,6 +215,13 @@ data_map = {
 			"parent": ["Purchase Invoice", "name"],
 			"item_code": ["Item", "name"]
 		}
+	},
+	
+	# Support
+	"Support Ticket": {
+		"columns": ["name","status","creation","modified"],
+		"conditions": ["docstatus < 2"],
+		"order_by": "creation"
 	}
 	
 }

support/page/support_analytics/support_analytics.js

@@ -0,0 +1,91 @@
+wn.pages['support-analytics'].onload = function(wrapper) { 
+	wn.ui.make_app_page({
+		parent: wrapper,
+		title: 'Support Analytics',
+		single_column: true
+	});					
+
+	new erpnext.SupportAnalytics(wrapper);
+	
+	wrapper.appframe.add_home_breadcrumb()
+	wrapper.appframe.add_module_breadcrumb("Support")
+	wrapper.appframe.add_breadcrumb("icon-bar-chart")
+}
+
+erpnext.SupportAnalytics = wn.views.GridReportWithPlot.extend({
+	init: function(wrapper) {
+		this._super({
+			title: "Support Analtyics",
+			page: wrapper,
+			parent: $(wrapper).find('.layout-main'),
+			appframe: wrapper.appframe,
+			doctypes: ["Support Ticket", "Fiscal Year"],
+		});
+	},
+	
+	filters: [
+		{fieldtype:"Select", label: "Fiscal Year", link:"Fiscal Year", 
+			default_value: "Select Fiscal Year..."},
+		{fieldtype:"Date", label: "From Date"},
+		{fieldtype:"Label", label: "To"},
+		{fieldtype:"Date", label: "To Date"},
+		{fieldtype:"Select", label: "Range", 
+			options:["Daily", "Weekly", "Monthly", "Quarterly", "Yearly"]},
+		{fieldtype:"Button", label: "Refresh", icon:"icon-refresh icon-white", cssClass:"btn-info"},
+		{fieldtype:"Button", label: "Reset Filters"}
+	],
+
+	setup_columns: function() {
+		var std_columns = [
+			{id: "check", name: "Plot", field: "check", width: 30,
+				formatter: this.check_formatter},
+			{id: "status", name: "Status", field: "status", width: 100},
+		];
+		this.make_date_range_columns();		
+		this.columns = std_columns.concat(this.columns);
+	},
+	
+	prepare_data: function() {
+		// add Opening, Closing, Totals rows
+		// if filtered by account and / or voucher
+		var me = this;
+		var total_tickets = {status:"All Tickets", "id": "all-tickets",
+			checked:true};
+		var days_to_close = {status:"Days to Close", "id":"days-to-close",
+			checked:false};
+		var hours_to_close = {status:"Hours to Close", "id":"hours-to-close", 
+			checked:false};
+
+		
+		$.each(wn.report_dump.data["Support Ticket"], function(i, d) {
+			var dateobj = dateutil.str_to_obj(d.creation);
+			var date = d.creation.split(" ")[0];
+			var col = me.column_map[date];
+			if(col) {
+				// just count
+				var day_diff = dateutil.get_diff(d.modified, d.creation);
+				var hour_diff = dateutil.get_hour_diff(d.modified, d.creation);
+
+				total_tickets[col.field] = flt(total_tickets[col.field]) + 1;
+				days_to_close[col.field] = flt(days_to_close[col.field]) + day_diff;
+				hours_to_close[col.field] = flt(hours_to_close[col.field]) + hour_diff;
+			}
+		});
+		
+		// make averages
+		$.each(this.columns, function(i, col) {
+			if(col.formatter==me.currency_formatter && total_tickets[col.field]) {
+				days_to_close[col.field] = flt(days_to_close[col.field]) / flt(total_tickets[col.field]);
+				hours_to_close[col.field] = flt(hours_to_close[col.field]) / flt(total_tickets[col.field]);
+			}
+		})
+		
+		this.data = [total_tickets, days_to_close, hours_to_close];
+	},
+
+	get_plot_points: function(item, col, idx) {
+		return [[dateutil.str_to_obj(col.id).getTime(), item[col.field]], 
+			[dateutil.user_to_obj(col.name).getTime(), item[col.field]]];
+	}
+	
+});

support/page/support_analytics/support_analytics.txt

@@ -0,0 +1,32 @@
+[
+ {
+  "owner": "Administrator", 
+  "docstatus": 0, 
+  "creation": "2013-01-04 15:31:45", 
+  "modified_by": "Administrator", 
+  "modified": "2013-01-04 15:38:44"
+ }, 
+ {
+  "name": "__common__", 
+  "title": "Support Analytics", 
+  "doctype": "Page", 
+  "module": "Support", 
+  "standard": "Yes", 
+  "page_name": "support-analytics"
+ }, 
+ {
+  "name": "__common__", 
+  "parent": "support-analytics", 
+  "doctype": "Page Role", 
+  "parenttype": "Page", 
+  "role": "Support Team", 
+  "parentfield": "roles"
+ }, 
+ {
+  "name": "support-analytics", 
+  "doctype": "Page"
+ }, 
+ {
+  "doctype": "Page Role"
+ }
+]

support/page/support_home/support_home.html

@@ -27,6 +27,17 @@
 		<div style="clear: both"></div>
 		<hr>
 		<h4>Reports</h4>
+		<div style="width: 48%; float: left;">
+			<h5><a href="#support-analytics" data-role="Analytics, Support Manager">
+					Support Analytics</a>
+			</h5>
+			<p class="help">Support Ticket trends and response.</p>
+		</div>
+		<div style="width: 48%; float: right;">
+		</div>
+		<div style="clear: both;"></div>
+		<hr>
+		<h4>Reports</h4>
 		<div class="reports-list"></div>
 	</div>
 	<div class="layout-side-section">