cleanups to support email (dirty)

support/doctype/support_ticket/__init__.py

@@ -6,14 +6,26 @@ class SupportMailbox(POP3Mailbox):
 	def __init__(self):
 		"""
 			settings_doc must contain
-			is_ssl, host, username, password
+			use_ssl, host, username, password
 		"""
-		POP3Mailbox.__init__(self, 'Support Email Settings')
+		from webnotes.model.doc import Document
+
+		# extract email settings
+		self.email_settings = Document('Email Settings','Email Settings')
+		
+		s = Document('Support Email Settings')
+		s.use_ssl = self.email_settings.support_use_ssl
+		s.host = self.email_settings.support_host
+		s.username = self.email_settings.support_username
+		s.password = self.email_settings.support_password
+		
+		POP3Mailbox.__init__(self, s)
 	
 	def check_mails(self):
 		"""
 			returns true if there are active sessions
 		"""
+		self.auto_close_tickets()
 		return webnotes.conn.sql("select user from tabSessions where time_to_sec(timediff(now(), lastupdate)) < 1800")
 	
 	def process_message(self, mail):
@@ -56,6 +68,36 @@ class SupportMailbox(POP3Mailbox):
 		# update feed
 		update_feed(d)
 		
+		# send auto reply
+		self.send_auto_reply(d)
+		
+	def send_auto_reply(self, d):
+		"""
+			Send auto reply to emails
+		"""
+		signature = self.email_settings.support_signature
+
+		response = self.email_settings.support_autoreply or ("""
+A new Ticket has been raised for your query. If you have any additional information, please
+reply back to this mail.
+		
+We will get back to you as soon as possible
+
+[This is an automatic response]
+		""" + signature)
+		
+		sendmail(\
+			recipients = [d.raised_by], \
+			sender = self.email_settings.support_email, \
+			subject = '['+d.name+'] ' + d.subject, \
+			msg= autoresponse)
+		
+	def auto_close_tickets(self):
+		"""
+			Auto Closes Waiting for Customer Support Ticket after 15 days
+		"""
+		webnotes.conn.sql("update `tabSupport Ticket` set status = 'Closed' where status = 'Waiting for Customer' and date_sub(curdate(),interval 15 Day) > modified")
+
 
 def get_support_mails():
 	"""
@@ -63,8 +105,3 @@ def get_support_mails():
 	"""
 	SupportMailbox().get_messages()
 
-def auto_close_tickets():
-	"""
-		Auto Closes Waiting for Customer Support Ticket after 15 days
-	"""
-	webnotes.conn.sql("update `tabSupport Ticket` set status = 'Closed' where status = 'Waiting for Customer' and date_sub(curdate(),interval 15 Day) > modified")

support/doctype/support_ticket/support_ticket.js

@@ -20,9 +20,9 @@ $.extend(cur_frm.cscript, {
 				items: [
 					{
 						column: 0,
-						label:'Support Email Settings',
+						label:'Email Settings',
 						description:'Integrate your incoming support emails to support ticket',
-						onclick: function() { loaddoc('Support Email Settings','Support Email Settings'); }
+						onclick: function() { loaddoc('Email Settings','Email Settings'); }
 					}, 					
 				]
 			})			

support/doctype/support_ticket/support_ticket.py

@@ -19,7 +19,7 @@ class DocType(TransactionBase):
 		
 		response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
 
-		signature = webnotes.conn.get_value('Support Email Settings',None,'signature')
+		signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
 		if signature:
 			response += '\n\n' + signature
 
@@ -27,7 +27,7 @@ class DocType(TransactionBase):
 		
 		sendmail(\
 			recipients = [self.doc.raised_by], \
-			sender=webnotes.conn.get_value('Support Email Settings',None,'email'), \
+			sender=webnotes.conn.get_value('Email Settings',None,'support_email'), \
 			subject=subject, \
 			msg=response)
 

support/doctype/support_ticket/support_ticket.txt

@@ -24,7 +24,7 @@
 		'server_code_error': ' ',
 		'show_in_menu': 0,
 		'subject': '%(subject)s',
-		'tag_fields': 'status,allocated_to',
+		'tag_fields': 'status',
 		'version': 150
 	},