diff --git a/erpnext/accounts/doctype/payment_entry/payment_entry.js b/erpnext/accounts/doctype/payment_entry/payment_entry.js
index 9fc44bc1f07..e1174717382 100644
--- a/erpnext/accounts/doctype/payment_entry/payment_entry.js
+++ b/erpnext/accounts/doctype/payment_entry/payment_entry.js
@@ -12,9 +12,10 @@ frappe.ui.form.on('Payment Entry', {
 
 	setup: function(frm) {
 		frm.set_query("paid_from", function() {
+			frm.events.validate_company(frm);
+
 			var account_types = in_list(["Pay", "Internal Transfer"], frm.doc.payment_type) ?
 				["Bank", "Cash"] : [frappe.boot.party_account_types[frm.doc.party_type]];
-
 			return {
 				filters: {
 					"account_type": ["in", account_types],
@@ -23,13 +24,16 @@ frappe.ui.form.on('Payment Entry', {
 				}
 			}
 		});
+
 		frm.set_query("party_type", function() {
+			frm.events.validate_company(frm);
 			return{
 				filters: {
 					"name": ["in", Object.keys(frappe.boot.party_account_types)],
 				}
 			}
 		});
+
 		frm.set_query("party_bank_account", function() {
 			return {
 				filters: {
@@ -39,6 +43,7 @@ frappe.ui.form.on('Payment Entry', {
 				}
 			}
 		});
+
 		frm.set_query("bank_account", function() {
 			return {
 				filters: {
@@ -47,6 +52,7 @@ frappe.ui.form.on('Payment Entry', {
 				}
 			}
 		});
+
 		frm.set_query("contact_person", function() {
 			if (frm.doc.party) {
 				return {
@@ -58,10 +64,12 @@ frappe.ui.form.on('Payment Entry', {
 				};
 			}
 		});
+
 		frm.set_query("paid_to", function() {
+			frm.events.validate_company(frm);
+
 			var account_types = in_list(["Receive", "Internal Transfer"], frm.doc.payment_type) ?
 				["Bank", "Cash"] : [frappe.boot.party_account_types[frm.doc.party_type]];
-
 			return {
 				filters: {
 					"account_type": ["in", account_types],
@@ -150,6 +158,12 @@ frappe.ui.form.on('Payment Entry', {
 		frm.events.show_general_ledger(frm);
 	},
 
+	validate_company: (frm) => {
+		if (!frm.doc.company){
+			frappe.throw({message:__("Please select a Company first."), title: __("Mandatory")});
+		}
+	},
+
 	company: function(frm) {
 		frm.events.hide_unhide_fields(frm);
 		frm.events.set_dynamic_labels(frm);
diff --git a/erpnext/accounts/general_ledger.py b/erpnext/accounts/general_ledger.py
index 01d3903d288..c12e006d2b2 100644
--- a/erpnext/accounts/general_ledger.py
+++ b/erpnext/accounts/general_ledger.py
@@ -320,7 +320,6 @@ def make_reverse_gl_entries(gl_entries=None, voucher_type=None, voucher_no=None,
 
 			entry['remarks'] = "On cancellation of " + entry['voucher_no']
 			entry['is_cancelled'] = 1
-			entry['posting_date'] = today()
 
 			if entry['debit'] or entry['credit']:
 				make_entry(entry, adv_adj, "Yes")
diff --git a/erpnext/accounts/page/bank_reconciliation/bank_reconciliation.js b/erpnext/accounts/page/bank_reconciliation/bank_reconciliation.js
index efc76f9158b..97035278754 100644
--- a/erpnext/accounts/page/bank_reconciliation/bank_reconciliation.js
+++ b/erpnext/accounts/page/bank_reconciliation/bank_reconciliation.js
@@ -72,7 +72,7 @@ erpnext.accounts.bankReconciliation = class BankReconciliation {
 	check_plaid_status() {
 		const me = this;
 		frappe.db.get_value("Plaid Settings", "Plaid Settings", "enabled", (r) => {
-			if (r && r.enabled == "1") {
+			if (r && r.enabled === "1") {
 				me.plaid_status = "active"
 			} else {
 				me.plaid_status = "inactive"
@@ -139,7 +139,7 @@ erpnext.accounts.bankTransactionUpload = class bankTransactionUpload {
 	}
 
 	make() {
-		const me = this;	
+		const me = this;
 		new frappe.ui.FileUploader({
 			method: 'erpnext.accounts.doctype.bank_transaction.bank_transaction_upload.upload_bank_statement',
 			allow_multiple: 0,
@@ -214,31 +214,35 @@ erpnext.accounts.bankTransactionSync = class bankTransactionSync {
 
 	init_config() {
 		const me = this;
-		frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.plaid_configuration')
-		.then(result => {
-			me.plaid_env = result.plaid_env;
-			me.plaid_public_key = result.plaid_public_key;
-			me.client_name = result.client_name;
-			me.sync_transactions()
-		})
+		frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.get_plaid_configuration')
+			.then(result => {
+				me.plaid_env = result.plaid_env;
+				me.client_name = result.client_name;
+				me.link_token = result.link_token;
+				me.sync_transactions();
+			})
 	}
 
 	sync_transactions() {
 		const me = this;
-		frappe.db.get_value("Bank Account", me.parent.bank_account, "bank", (v) => {
+		frappe.db.get_value("Bank Account", me.parent.bank_account, "bank", (r) => {
 			frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.sync_transactions', {
-				bank: v['bank'],
+				bank: r.bank,
 				bank_account: me.parent.bank_account,
 				freeze: true
 			})
 			.then((result) => {
-				let result_title = (result.length > 0) ? __("{0} bank transaction(s) created", [result.length]) : __("This bank account is already synchronized")
+				let result_title = (result && result.length > 0)
+					? __("{0} bank transaction(s) created", [result.length])
+					: __("This bank account is already synchronized");
+
 				let result_msg = `
-					<div class="flex justify-center align-center text-muted" style="height: 50vh; display: flex;">
-						<h5 class="text-muted">${result_title}</h5>
-					</div>`
+				<div class="flex justify-center align-center text-muted" style="height: 50vh; display: flex;">
+					<h5 class="text-muted">${result_title}</h5>
+				</div>`
+
 				this.parent.$main_section.append(result_msg)
-				frappe.show_alert({message:__("Bank account '{0}' has been synchronized", [me.parent.bank_account]), indicator:'green'});
+				frappe.show_alert({ message: __("Bank account '{0}' has been synchronized", [me.parent.bank_account]), indicator: 'green' });
 			})
 		})
 	}
@@ -384,7 +388,7 @@ erpnext.accounts.ReconciliationRow = class ReconciliationRow {
 		})
 
 		frappe.xcall('erpnext.accounts.page.bank_reconciliation.bank_reconciliation.get_linked_payments',
-			{bank_transaction: data, freeze:true, freeze_message:__("Finding linked payments")}
+			{ bank_transaction: data, freeze: true, freeze_message: __("Finding linked payments") }
 		).then((result) => {
 			me.make_dialog(result)
 		})
diff --git a/erpnext/accounts/report/gross_profit/gross_profit.py b/erpnext/accounts/report/gross_profit/gross_profit.py
index 2563b66d1cf..84c74543dae 100644
--- a/erpnext/accounts/report/gross_profit/gross_profit.py
+++ b/erpnext/accounts/report/gross_profit/gross_profit.py
@@ -268,9 +268,9 @@ class GrossProfitGenerator(object):
 	def get_last_purchase_rate(self, item_code, row):
 		condition = ''
 		if row.project:
-			condition += " AND a.project='%s'" % (row.project)
+			condition += " AND a.project=%s" % (frappe.db.escape(row.project))
 		elif row.cost_center:
-			condition += " AND a.cost_center='%s'" % (row.cost_center)
+			condition += " AND a.cost_center=%s" % (frappe.db.escape(row.cost_center))
 		if self.filters.to_date:
 			condition += " AND modified='%s'" % (self.filters.to_date)
 
diff --git a/erpnext/assets/doctype/asset/asset.py b/erpnext/assets/doctype/asset/asset.py
index 72debb7ebaa..efdbdb1fbfc 100644
--- a/erpnext/assets/doctype/asset/asset.py
+++ b/erpnext/assets/doctype/asset/asset.py
@@ -6,7 +6,7 @@ from __future__ import unicode_literals
 import frappe, erpnext, math, json
 from frappe import _
 from six import string_types
-from frappe.utils import flt, add_months, cint, nowdate, getdate, today, date_diff, month_diff, add_days, get_last_day
+from frappe.utils import flt, add_months, cint, nowdate, getdate, today, date_diff, month_diff, add_days, get_last_day, get_datetime
 from frappe.model.document import Document
 from erpnext.assets.doctype.asset_category.asset_category import get_asset_category_account
 from erpnext.assets.doctype.asset.depreciation \
@@ -140,6 +140,10 @@ class Asset(AccountsController):
 	def make_asset_movement(self):
 		reference_doctype = 'Purchase Receipt' if self.purchase_receipt else 'Purchase Invoice'
 		reference_docname = self.purchase_receipt or self.purchase_invoice
+		transaction_date = getdate(self.purchase_date)
+		if reference_docname:
+			posting_date, posting_time = frappe.db.get_value(reference_doctype, reference_docname, ["posting_date", "posting_time"])
+			transaction_date = get_datetime("{} {}".format(posting_date, posting_time))
 		assets = [{
 			'asset': self.name,
 			'asset_name': self.asset_name,
@@ -151,7 +155,7 @@ class Asset(AccountsController):
 			'assets': assets,
 			'purpose': 'Receipt',
 			'company': self.company,
-			'transaction_date': getdate(self.purchase_date),
+			'transaction_date': transaction_date,
 			'reference_doctype': reference_doctype,
 			'reference_name': reference_docname
 		}).insert()
diff --git a/erpnext/buying/doctype/supplier_scorecard/supplier_scorecard.py b/erpnext/buying/doctype/supplier_scorecard/supplier_scorecard.py
index af109ba2848..e956afdf749 100644
--- a/erpnext/buying/doctype/supplier_scorecard/supplier_scorecard.py
+++ b/erpnext/buying/doctype/supplier_scorecard/supplier_scorecard.py
@@ -178,6 +178,7 @@ def make_all_scorecards(docname):
 			period_card = make_supplier_scorecard(docname, None)
 			period_card.start_date = start_date
 			period_card.end_date = end_date
+			period_card.insert(ignore_permissions=True)
 			period_card.submit()
 			scp_count = scp_count + 1
 			if start_date < first_start_date:
diff --git a/erpnext/buying/doctype/supplier_scorecard_period/supplier_scorecard_period.py b/erpnext/buying/doctype/supplier_scorecard_period/supplier_scorecard_period.py
index 87f10336f4d..9938710e6e6 100644
--- a/erpnext/buying/doctype/supplier_scorecard_period/supplier_scorecard_period.py
+++ b/erpnext/buying/doctype/supplier_scorecard_period/supplier_scorecard_period.py
@@ -106,7 +106,7 @@ def make_supplier_scorecard(source_name, target_doc=None):
 			"doctype": "Supplier Scorecard Scoring Criteria",
 			"postprocess": update_criteria_fields,
 		}
-	}, target_doc, post_process)
+	}, target_doc, post_process, ignore_permissions=True)
 
 	return doc
 
diff --git a/erpnext/controllers/accounts_controller.py b/erpnext/controllers/accounts_controller.py
index 046fb2ca685..90c466b6316 100644
--- a/erpnext/controllers/accounts_controller.py
+++ b/erpnext/controllers/accounts_controller.py
@@ -1264,7 +1264,10 @@ def update_child_qty_rate(parent_doctype, trans_items, parent_doctype_name, chil
 				transitions.append(transition.as_dict())
 
 		if not transitions:
-			frappe.throw(_("You do not have workflow access to update this document."), title=_("Insufficient Workflow Permissions"))
+			frappe.throw(
+				_("You are not allowed to update as per the conditions set in {} Workflow.").format(get_link_to_form("Workflow", workflow)),
+				title=_("Insufficient Permissions")
+			)
 
 	def get_new_child_item(item_row):
 		new_child_function = set_sales_order_defaults if parent_doctype == "Sales Order" else set_purchase_order_defaults
diff --git a/erpnext/controllers/queries.py b/erpnext/controllers/queries.py
index c88bf66411f..efd4944c342 100644
--- a/erpnext/controllers/queries.py
+++ b/erpnext/controllers/queries.py
@@ -165,9 +165,14 @@ def tax_account_query(doctype, txt, searchfield, start, page_len, filters):
 				AND company = %(company)s
 				AND account_currency = %(currency)s
 				AND `{searchfield}` LIKE %(txt)s
+				{mcond}
 			ORDER BY idx DESC, name
 			LIMIT %(offset)s, %(limit)s
-		""".format(account_type_condition=account_type_condition, searchfield=searchfield),
+		""".format(
+				account_type_condition=account_type_condition,
+				searchfield=searchfield,
+				mcond=get_match_cond(doctype)
+			),
 			dict(
 				account_types=filters.get("account_type"),
 				company=filters.get("company"),
@@ -359,9 +364,21 @@ def get_batch_no(doctype, txt, searchfield, start, page_len, filters):
 	if filters.get("is_return"):
 		having_clause = ""
 
+	meta = frappe.get_meta("Batch", cached=True)
+	searchfields = meta.get_search_fields()
+
+	search_columns = ''
+	if searchfields:
+		search_columns = ", " + ", ".join(searchfields)
+
 	if args.get('warehouse'):
+		searchfields = ['batch.' + field for field in searchfields]
+		if searchfields:
+			search_columns = ", " + ", ".join(searchfields)
+
 		batch_nos = frappe.db.sql("""select sle.batch_no, round(sum(sle.actual_qty),2), sle.stock_uom,
 				concat('MFG-',batch.manufacturing_date), concat('EXP-',batch.expiry_date)
+				{search_columns}
 			from `tabStock Ledger Entry` sle
 				INNER JOIN `tabBatch` batch on sle.batch_no = batch.name
 			where
@@ -377,6 +394,7 @@ def get_batch_no(doctype, txt, searchfield, start, page_len, filters):
 			group by batch_no {having_clause}
 			order by batch.expiry_date, sle.batch_no desc
 			limit %(start)s, %(page_len)s""".format(
+				search_columns = search_columns,
 				cond=cond,
 				match_conditions=get_match_cond(doctype),
 				having_clause = having_clause
@@ -384,7 +402,9 @@ def get_batch_no(doctype, txt, searchfield, start, page_len, filters):
 
 		return batch_nos
 	else:
-		return frappe.db.sql("""select name, concat('MFG-', manufacturing_date), concat('EXP-',expiry_date) from `tabBatch` batch
+		return frappe.db.sql("""select name, concat('MFG-', manufacturing_date), concat('EXP-',expiry_date)
+			{search_columns}
+			from `tabBatch` batch
 			where batch.disabled = 0
 			and item = %(item_code)s
 			and (name like %(txt)s
@@ -394,7 +414,7 @@ def get_batch_no(doctype, txt, searchfield, start, page_len, filters):
 			{0}
 			{match_conditions}
 			order by expiry_date, name desc
-			limit %(start)s, %(page_len)s""".format(cond, match_conditions=get_match_cond(doctype)), args)
+			limit %(start)s, %(page_len)s""".format(cond, search_columns = search_columns, match_conditions=get_match_cond(doctype)), args)
 
 
 @frappe.whitelist()
diff --git a/erpnext/crm/desk_page/crm/crm.json b/erpnext/crm/desk_page/crm/crm.json
index eb69dc06b65..d974beb2de8 100644
--- a/erpnext/crm/desk_page/crm/crm.json
+++ b/erpnext/crm/desk_page/crm/crm.json
@@ -8,7 +8,7 @@
   {
    "hidden": 0,
    "label": "Reports",
-   "links": "[\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Lead Details\",\n        \"name\": \"Lead Details\",\n        \"onboard\": 1,\n        \"type\": \"report\"\n    },\n    {\n        \"icon\": \"fa fa-bar-chart\",\n        \"label\": \"Sales Funnel\",\n        \"name\": \"sales-funnel\",\n        \"onboard\": 1,\n        \"type\": \"page\"\n    },\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Prospects Engaged But Not Converted\",\n        \"name\": \"Prospects Engaged But Not Converted\",\n        \"onboard\": 1,\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Opportunity\"\n        ],\n        \"doctype\": \"Opportunity\",\n        \"is_query_report\": true,\n        \"label\": \"Minutes to First Response for Opportunity\",\n        \"name\": \"Minutes to First Response for Opportunity\",\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Sales Order\"\n        ],\n        \"doctype\": \"Sales Order\",\n        \"is_query_report\": true,\n        \"label\": \"Inactive Customers\",\n        \"name\": \"Inactive Customers\",\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Campaign Efficiency\",\n        \"name\": \"Campaign Efficiency\",\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Lead Owner Efficiency\",\n        \"name\": \"Lead Owner Efficiency\",\n        \"type\": \"report\"\n    }\n]"
+   "links": "[\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Lead Details\",\n        \"name\": \"Lead Details\",\n        \"onboard\": 1,\n        \"type\": \"report\"\n    },\n    {\n        \"icon\": \"fa fa-bar-chart\",\n        \"label\": \"Sales Funnel\",\n        \"name\": \"sales-funnel\",\n        \"onboard\": 1,\n        \"type\": \"page\"\n    },\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Prospects Engaged But Not Converted\",\n        \"name\": \"Prospects Engaged But Not Converted\",\n        \"onboard\": 1,\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Opportunity\"\n        ],\n        \"doctype\": \"Opportunity\",\n        \"is_query_report\": true,\n        \"label\": \"First Response Time for Opportunity\",\n        \"name\": \"First Response Time for Opportunity\",\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Sales Order\"\n        ],\n        \"doctype\": \"Sales Order\",\n        \"is_query_report\": true,\n        \"label\": \"Inactive Customers\",\n        \"name\": \"Inactive Customers\",\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Campaign Efficiency\",\n        \"name\": \"Campaign Efficiency\",\n        \"type\": \"report\"\n    },\n    {\n        \"dependencies\": [\n            \"Lead\"\n        ],\n        \"doctype\": \"Lead\",\n        \"is_query_report\": true,\n        \"label\": \"Lead Owner Efficiency\",\n        \"name\": \"Lead Owner Efficiency\",\n        \"type\": \"report\"\n    }\n]"
   },
   {
    "hidden": 0,
@@ -42,7 +42,7 @@
  "idx": 0,
  "is_standard": 1,
  "label": "CRM",
- "modified": "2020-05-28 13:33:52.906750",
+ "modified": "2020-08-11 18:55:18.238900",
  "modified_by": "Administrator",
  "module": "CRM",
  "name": "CRM",
diff --git a/erpnext/crm/doctype/opportunity/opportunity.json b/erpnext/crm/doctype/opportunity/opportunity.json
index b61cad36209..eee13f7e799 100644
--- a/erpnext/crm/doctype/opportunity/opportunity.json
+++ b/erpnext/crm/doctype/opportunity/opportunity.json
@@ -24,7 +24,7 @@
   "converted_by",
   "sales_stage",
   "order_lost_reason",
-  "mins_to_first_response",
+  "first_response_time",
   "expected_closing",
   "next_contact",
   "contact_by",
@@ -152,13 +152,6 @@
    "no_copy": 1,
    "read_only": 1
   },
-  {
-   "bold": 1,
-   "fieldname": "mins_to_first_response",
-   "fieldtype": "Float",
-   "label": "Mins to first response",
-   "read_only": 1
-  },
   {
    "fieldname": "expected_closing",
    "fieldtype": "Date",
@@ -419,12 +412,19 @@
    "fieldtype": "Link",
    "label": "Converted By",
    "options": "User"
+  },
+  {
+   "bold": 1,
+   "fieldname": "first_response_time",
+   "fieldtype": "Duration",
+   "label": "First Response Time",
+   "read_only": 1
   }
  ],
  "icon": "fa fa-info-sign",
  "idx": 195,
  "links": [],
- "modified": "2020-08-11 17:34:35.066961",
+ "modified": "2020-08-12 17:34:35.066961",
  "modified_by": "Administrator",
  "module": "CRM",
  "name": "Opportunity",
diff --git a/erpnext/crm/report/minutes_to_first_response_for_opportunity/__init__.py b/erpnext/crm/report/first_response_time_for_opportunity/__init__.py
similarity index 100%
rename from erpnext/crm/report/minutes_to_first_response_for_opportunity/__init__.py
rename to erpnext/crm/report/first_response_time_for_opportunity/__init__.py
diff --git a/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.js b/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.js
similarity index 55%
rename from erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.js
rename to erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.js
index 92d026a79c5..3f5c95ab0aa 100644
--- a/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.js
+++ b/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.js
@@ -1,33 +1,44 @@
 // Copyright (c) 2016, Frappe Technologies Pvt. Ltd. and contributors
 // For license information, please see license.txt
+/* eslint-disable */
 
-frappe.query_reports["Minutes to First Response for Opportunity"] = {
+frappe.query_reports["First Response Time for Opportunity"] = {
 	"filters": [
 		{
 			"fieldname": "from_date",
 			"label": __("From Date"),
 			"fieldtype": "Date",
-			'reqd': 1,
+			"reqd": 1,
 			"default": frappe.datetime.add_days(frappe.datetime.nowdate(), -30)
 		},
 		{
 			"fieldname": "to_date",
 			"label": __("To Date"),
 			"fieldtype": "Date",
-			'reqd': 1,
+			"reqd": 1,
 			"default": frappe.datetime.nowdate()
 		},
 	],
-	get_chart_data: function (columns, result) {
+	get_chart_data: function (_columns, result) {
 		return {
 			data: {
 				labels: result.map(d => d[0]),
 				datasets: [{
-					name: 'Mins to first response',
+					name: "First Response Time",
 					values: result.map(d => d[1])
 				}]
 			},
-			type: 'line',
+			type: "line",
+			tooltipOptions: {
+				formatTooltipY: d => {
+					let duration_options = {
+						hide_days: 0,
+						hide_seconds: 0
+					};
+					value = frappe.utils.get_formatted_duration(d, duration_options);
+					return value;
+				}
+			}
 		}
 	}
-}
+};
diff --git a/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.json b/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.json
new file mode 100644
index 00000000000..1b3184fe0a2
--- /dev/null
+++ b/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.json
@@ -0,0 +1,28 @@
+{
+ "add_total_row": 0,
+ "creation": "2020-08-10 18:34:19.083872",
+ "disable_prepared_report": 0,
+ "disabled": 0,
+ "docstatus": 0,
+ "doctype": "Report",
+ "idx": 0,
+ "is_standard": "Yes",
+ "letter_head": "Test 2",
+ "modified": "2020-08-10 18:34:19.083872",
+ "modified_by": "Administrator",
+ "module": "CRM",
+ "name": "First Response Time for Opportunity",
+ "owner": "Administrator",
+ "prepared_report": 0,
+ "ref_doctype": "Opportunity",
+ "report_name": "First Response Time for Opportunity",
+ "report_type": "Script Report",
+ "roles": [
+  {
+   "role": "Sales User"
+  },
+  {
+   "role": "Sales Manager"
+  }
+ ]
+}
\ No newline at end of file
diff --git a/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.py b/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.py
new file mode 100644
index 00000000000..2ffbc3e62ac
--- /dev/null
+++ b/erpnext/crm/report/first_response_time_for_opportunity/first_response_time_for_opportunity.py
@@ -0,0 +1,35 @@
+# Copyright (c) 2013, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+
+def execute(filters=None):
+	columns = [
+		{
+			'fieldname': 'creation_date',
+			'label': 'Date',
+			'fieldtype': 'Date',
+			'width': 300
+		},
+		{
+			'fieldname': 'first_response_time',
+			'fieldtype': 'Duration',
+			'label': 'First Response Time',
+			'width': 300
+		},
+	]
+
+	data = frappe.db.sql('''
+		SELECT
+			date(creation) as creation_date,
+			avg(first_response_time) as avg_response_time
+		FROM tabOpportunity
+		WHERE
+			date(creation) between %s and %s
+			and first_response_time > 0
+		GROUP BY creation_date
+		ORDER BY creation_date desc
+	''', (filters.from_date, filters.to_date))
+
+	return columns, data
diff --git a/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.json b/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.json
deleted file mode 100644
index bcd092ba970..00000000000
--- a/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.json
+++ /dev/null
@@ -1,26 +0,0 @@
-{
- "add_total_row": 0, 
- "apply_user_permissions": 0, 
- "creation": "2016-06-17 11:28:25.867258", 
- "disabled": 0, 
- "docstatus": 0, 
- "doctype": "Report", 
- "idx": 2, 
- "is_standard": "Yes", 
- "modified": "2017-02-24 20:06:08.801109", 
- "modified_by": "Administrator", 
- "module": "CRM", 
- "name": "Minutes to First Response for Opportunity", 
- "owner": "Administrator", 
- "ref_doctype": "Opportunity", 
- "report_name": "Minutes to First Response for Opportunity", 
- "report_type": "Script Report", 
- "roles": [
-  {
-   "role": "Sales User"
-  }, 
-  {
-   "role": "Sales Manager"
-  }
- ]
-}
\ No newline at end of file
diff --git a/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.py b/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.py
deleted file mode 100644
index 54e3a60308e..00000000000
--- a/erpnext/crm/report/minutes_to_first_response_for_opportunity/minutes_to_first_response_for_opportunity.py
+++ /dev/null
@@ -1,28 +0,0 @@
-# Copyright (c) 2013, Frappe Technologies Pvt. Ltd. and contributors
-# For license information, please see license.txt
-
-from __future__ import unicode_literals
-import frappe
-
-def execute(filters=None):
-	columns = [
-		{
-			'fieldname': 'creation_date',
-			'label': 'Date',
-			'fieldtype': 'Date'
-		},
-		{
-			'fieldname': 'mins',
-			'fieldtype': 'Float',
-			'label': 'Mins to First Response'
-		},
-	]
-
-	data = frappe.db.sql('''select date(creation) as creation_date,
-		avg(mins_to_first_response) as mins
-		from tabOpportunity
-			where date(creation) between %s and %s
-			and mins_to_first_response > 0
-		group by creation_date order by creation_date desc''', (filters.from_date, filters.to_date))
-
-	return columns, data
diff --git a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_connector.py b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_connector.py
index 532e19cffd9..a033a2a722d 100644
--- a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_connector.py
+++ b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_connector.py
@@ -2,81 +2,90 @@
 # Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
 # For license information, please see license.txt
 
-from __future__ import unicode_literals
-from frappe import _
-from frappe.utils.password import get_decrypted_password
-from plaid import Client
-from plaid.errors import APIError, ItemError
+import plaid
+import requests
+from plaid.errors import APIError, ItemError, InvalidRequestError
 
 import frappe
-import requests
+from frappe import _
+
 
 class PlaidConnector():
 	def __init__(self, access_token=None):
-
-		plaid_settings = frappe.get_single("Plaid Settings")
-
-		self.config = {
-			"plaid_client_id": plaid_settings.plaid_client_id,
-			"plaid_secret": get_decrypted_password("Plaid Settings", "Plaid Settings", 'plaid_secret'),
-			"plaid_public_key": plaid_settings.plaid_public_key,
-			"plaid_env": plaid_settings.plaid_env
-		}
-
-		self.client = Client(client_id=self.config.get("plaid_client_id"),
-			secret=self.config.get("plaid_secret"),
-			public_key=self.config.get("plaid_public_key"),
-			environment=self.config.get("plaid_env")
-			)
-
 		self.access_token = access_token
+		self.settings = frappe.get_single("Plaid Settings")
+		self.products = ["auth", "transactions"]
+		self.client_name = frappe.local.site
+		self.client = plaid.Client(
+			client_id=self.settings.plaid_client_id,
+			secret=self.settings.get_password("plaid_secret"),
+			environment=self.settings.plaid_env,
+			api_version="2019-05-29"
+		)
 
 	def get_access_token(self, public_token):
 		if public_token is None:
 			frappe.log_error(_("Public token is missing for this bank"), _("Plaid public token error"))
-
 		response = self.client.Item.public_token.exchange(public_token)
-		access_token = response['access_token']
-
+		access_token = response["access_token"]
 		return access_token
 
+	def get_link_token(self):
+		token_request = {
+			"client_name": self.client_name,
+			"client_id": self.settings.plaid_client_id,
+			"secret": self.settings.plaid_secret,
+			"products": self.products,
+			# only allow Plaid-supported languages and countries (LAST: Sep-19-2020)
+			"language": frappe.local.lang if frappe.local.lang in ["en", "fr", "es", "nl"] else "en",
+			"country_codes": ["US", "CA", "FR", "IE", "NL", "ES", "GB"],
+			"user": {
+				"client_user_id": frappe.generate_hash(frappe.session.user, length=32)
+			}
+		}
+
+		try:
+			response = self.client.LinkToken.create(token_request)
+		except InvalidRequestError:
+			frappe.log_error(frappe.get_traceback(), _("Plaid invalid request error"))
+			frappe.msgprint(_("Please check your Plaid client ID and secret values"))
+		except APIError as e:
+			frappe.log_error(frappe.get_traceback(), _("Plaid authentication error"))
+			frappe.throw(_(str(e)), title=_("Authentication Failed"))
+		else:
+			return response["link_token"]
+
 	def auth(self):
 		try:
 			self.client.Auth.get(self.access_token)
-			print("Authentication successful.....")
 		except ItemError as e:
-			if e.code == 'ITEM_LOGIN_REQUIRED':
-				pass
-			else:
+			if e.code == "ITEM_LOGIN_REQUIRED":
 				pass
 		except APIError as e:
-			if e.code == 'PLANNED_MAINTENANCE':
-				pass
-			else:
+			if e.code == "PLANNED_MAINTENANCE":
 				pass
 		except requests.Timeout:
 			pass
 		except Exception as e:
-			print(e)
 			frappe.log_error(frappe.get_traceback(), _("Plaid authentication error"))
-			frappe.msgprint({"title": _("Authentication Failed"), "message":e, "raise_exception":1, "indicator":'red'})
+			frappe.throw(_(str(e)), title=_("Authentication Failed"))
 
 	def get_transactions(self, start_date, end_date, account_id=None):
+		self.auth()
+		kwargs = dict(
+			access_token=self.access_token,
+			start_date=start_date,
+			end_date=end_date
+		)
+		if account_id:
+			kwargs.update(dict(account_ids=[account_id]))
+
 		try:
-			self.auth()
-			if account_id:
-				account_ids = [account_id]
-
-				response = self.client.Transactions.get(self.access_token, start_date=start_date, end_date=end_date, account_ids=account_ids)
-
-			else:
-				response = self.client.Transactions.get(self.access_token, start_date=start_date, end_date=end_date)
-
-			transactions = response['transactions']
-
-			while len(transactions) < response['total_transactions']:
+			response = self.client.Transactions.get(**kwargs)
+			transactions = response["transactions"]
+			while len(transactions) < response["total_transactions"]:
 				response = self.client.Transactions.get(self.access_token, start_date=start_date, end_date=end_date, offset=len(transactions))
-				transactions.extend(response['transactions'])
+				transactions.extend(response["transactions"])
 			return transactions
 		except Exception:
 			frappe.log_error(frappe.get_traceback(), _("Plaid transactions sync error"))
diff --git a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.js b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.js
index 0ffbb877ea7..22a4004955f 100644
--- a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.js
+++ b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.js
@@ -4,14 +4,14 @@
 frappe.provide("erpnext.integrations");
 
 frappe.ui.form.on('Plaid Settings', {
-	enabled: function(frm) {
+	enabled: function (frm) {
 		frm.toggle_reqd('plaid_client_id', frm.doc.enabled);
 		frm.toggle_reqd('plaid_secret', frm.doc.enabled);
-		frm.toggle_reqd('plaid_public_key', frm.doc.enabled);
 		frm.toggle_reqd('plaid_env', frm.doc.enabled);
 	},
-	refresh: function(frm) {
-		if(frm.doc.enabled) {
+
+	refresh: function (frm) {
+		if (frm.doc.enabled) {
 			frm.add_custom_button('Link a new bank account', () => {
 				new erpnext.integrations.plaidLink(frm);
 			});
@@ -22,17 +22,16 @@ frappe.ui.form.on('Plaid Settings', {
 erpnext.integrations.plaidLink = class plaidLink {
 	constructor(parent) {
 		this.frm = parent;
-		this.product = ["transactions", "auth"];
 		this.plaidUrl = 'https://cdn.plaid.com/link/v2/stable/link-initialize.js';
 		this.init_config();
 	}
 
-	init_config() {
-		const me = this;
-		me.plaid_env = me.frm.doc.plaid_env;
-		me.plaid_public_key = me.frm.doc.plaid_public_key;
-		me.client_name = frappe.boot.sitename;
-		me.init_plaid();
+	async init_config() {
+		this.product = ["auth", "transactions"];
+		this.plaid_env = this.frm.doc.plaid_env;
+		this.client_name = frappe.boot.sitename;
+		this.token = await this.frm.call("get_link_token").then(resp => resp.message);
+		this.init_plaid();
 	}
 
 	init_plaid() {
@@ -69,17 +68,17 @@ erpnext.integrations.plaidLink = class plaidLink {
 	}
 
 	onScriptLoaded(me) {
-		me.linkHandler = window.Plaid.create({
+		me.linkHandler = Plaid.create({
 			clientName: me.client_name,
+			product: me.product,
 			env: me.plaid_env,
-			key: me.plaid_public_key,
-			onSuccess: me.plaid_success,
-			product: me.product
+			token: me.token,
+			onSuccess: me.plaid_success
 		});
 	}
 
 	onScriptError(error) {
-		frappe.msgprint('There was an issue loading the link-initialize.js script');
+		frappe.msgprint("There was an issue connecting to Plaid's authentication server");
 		frappe.msgprint(error);
 	}
 
@@ -87,21 +86,25 @@ erpnext.integrations.plaidLink = class plaidLink {
 		const me = this;
 
 		frappe.prompt({
-			fieldtype:"Link",
+			fieldtype: "Link",
 			options: "Company",
-			label:__("Company"),
-			fieldname:"company",
-			reqd:1
+			label: __("Company"),
+			fieldname: "company",
+			reqd: 1
 		}, (data) => {
 			me.company = data.company;
-			frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.add_institution', {token: token, response: response})
-				.then((result) => {
-					frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.add_bank_accounts', {response: response,
-						bank: result, company: me.company});
-				})
-				.then(() => {
-					frappe.show_alert({message:__("Bank accounts added"), indicator:'green'});
+			frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.add_institution', {
+				token: token,
+				response: response
+			}).then((result) => {
+				frappe.xcall('erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.add_bank_accounts', {
+					response: response,
+					bank: result,
+					company: me.company
 				});
+			}).then(() => {
+				frappe.show_alert({ message: __("Bank accounts added"), indicator: 'green' });
+			});
 		}, __("Select a company"), __("Continue"));
 	}
 };
diff --git a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.json b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.json
index d8203d7390f..27062172239 100644
--- a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.json
+++ b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.json
@@ -1,5 +1,4 @@
 {
- "actions": [],
  "creation": "2018-10-25 10:02:48.656165",
  "doctype": "DocType",
  "editable_grid": 1,
@@ -12,7 +11,6 @@
   "plaid_client_id",
   "plaid_secret",
   "column_break_7",
-  "plaid_public_key",
   "plaid_env"
  ],
  "fields": [
@@ -41,12 +39,6 @@
    "in_list_view": 1,
    "label": "Plaid Secret"
   },
-  {
-   "fieldname": "plaid_public_key",
-   "fieldtype": "Data",
-   "in_list_view": 1,
-   "label": "Plaid Public Key"
-  },
   {
    "fieldname": "plaid_env",
    "fieldtype": "Select",
@@ -69,8 +61,7 @@
   }
  ],
  "issingle": 1,
- "links": [],
- "modified": "2020-02-07 15:21:11.616231",
+ "modified": "2020-09-12 02:31:44.542385",
  "modified_by": "Administrator",
  "module": "ERPNext Integrations",
  "name": "Plaid Settings",
diff --git a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.py b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.py
index c3371ed5dfb..e535e81bdef 100644
--- a/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.py
+++ b/erpnext/erpnext_integrations/doctype/plaid_settings/plaid_settings.py
@@ -2,30 +2,36 @@
 # Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
 # For license information, please see license.txt
 
-from __future__ import unicode_literals
-import frappe
 import json
-from frappe import _
-from frappe.model.document import Document
+
+import frappe
 from erpnext.accounts.doctype.journal_entry.journal_entry import get_default_bank_cash_account
 from erpnext.erpnext_integrations.doctype.plaid_settings.plaid_connector import PlaidConnector
-from frappe.utils import getdate, formatdate, today, add_months
+from frappe import _
 from frappe.desk.doctype.tag.tag import add_tag
+from frappe.model.document import Document
+from frappe.utils import add_months, formatdate, getdate, today
+
 
 class PlaidSettings(Document):
-	pass
+	@staticmethod
+	def get_link_token():
+		plaid = PlaidConnector()
+		return plaid.get_link_token()
+
 
 @frappe.whitelist()
-def plaid_configuration():
+def get_plaid_configuration():
 	if frappe.db.get_single_value("Plaid Settings", "enabled"):
 		plaid_settings = frappe.get_single("Plaid Settings")
 		return {
-			"plaid_public_key": plaid_settings.plaid_public_key,
 			"plaid_env": plaid_settings.plaid_env,
+			"link_token": plaid_settings.get_link_token(),
 			"client_name": frappe.local.site
 		}
-	else:
-		return "disabled"
+
+	return "disabled"
+
 
 @frappe.whitelist()
 def add_institution(token, response):
@@ -33,6 +39,7 @@ def add_institution(token, response):
 
 	plaid = PlaidConnector()
 	access_token = plaid.get_access_token(token)
+	bank = None
 
 	if not frappe.db.exists("Bank", response["institution"]["name"]):
 		try:
@@ -44,7 +51,6 @@ def add_institution(token, response):
 			bank.insert()
 		except Exception:
 			frappe.throw(frappe.get_traceback())
-
 	else:
 		bank = frappe.get_doc("Bank", response["institution"]["name"])
 		bank.plaid_access_token = access_token
@@ -52,6 +58,7 @@ def add_institution(token, response):
 
 	return bank
 
+
 @frappe.whitelist()
 def add_bank_accounts(response, bank, company):
 	try:
@@ -92,9 +99,8 @@ def add_bank_accounts(response, bank, company):
 				new_account.insert()
 
 				result.append(new_account.name)
-
 			except frappe.UniqueValidationError:
-				frappe.msgprint(_("Bank account {0} already exists and could not be created again").format(new_account.account_name))
+				frappe.msgprint(_("Bank account {0} already exists and could not be created again").format(account["name"]))
 			except Exception:
 				frappe.throw(frappe.get_traceback())
 
@@ -103,6 +109,7 @@ def add_bank_accounts(response, bank, company):
 
 	return result
 
+
 def add_account_type(account_type):
 	try:
 		frappe.get_doc({
@@ -122,10 +129,11 @@ def add_account_subtype(account_subtype):
 	except Exception:
 		frappe.throw(frappe.get_traceback())
 
+
 @frappe.whitelist()
 def sync_transactions(bank, bank_account):
-	'''Sync transactions based on the last integration date as the start date, after the sync is completed
-		add the transaction date of the oldest transaction as the last integration date'''
+	"""Sync transactions based on the last integration date as the start date, after sync is completed
+	add the transaction date of the oldest transaction as the last integration date."""
 	last_transaction_date = frappe.db.get_value("Bank Account", bank_account, "last_integration_date")
 	if last_transaction_date:
 		start_date = formatdate(last_transaction_date, "YYYY-MM-dd")
@@ -147,10 +155,10 @@ def sync_transactions(bank, bank_account):
 				len(result), bank_account, start_date, end_date))
 
 			frappe.db.set_value("Bank Account", bank_account, "last_integration_date", last_transaction_date)
-
 	except Exception:
 		frappe.log_error(frappe.get_traceback(), _("Plaid transactions sync error"))
 
+
 def get_transactions(bank, bank_account=None, start_date=None, end_date=None):
 	access_token = None
 
@@ -168,6 +176,7 @@ def get_transactions(bank, bank_account=None, start_date=None, end_date=None):
 
 	return transactions
 
+
 def new_bank_transaction(transaction):
 	result = []
 
@@ -182,8 +191,8 @@ def new_bank_transaction(transaction):
 
 	status = "Pending" if transaction["pending"] == "True" else "Settled"
 
+	tags = []
 	try:
-		tags  = []
 		tags += transaction["category"]
 		tags += ["Plaid Cat. {}".format(transaction["category_id"])]
 	except KeyError:
@@ -216,6 +225,7 @@ def new_bank_transaction(transaction):
 
 	return result
 
+
 def automatic_synchronization():
 	settings = frappe.get_doc("Plaid Settings", "Plaid Settings")
 
@@ -223,4 +233,8 @@ def automatic_synchronization():
 		plaid_accounts = frappe.get_all("Bank Account", filters={"integration_id": ["!=", ""]}, fields=["name", "bank"])
 
 		for plaid_account in plaid_accounts:
-			frappe.enqueue("erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.sync_transactions", bank=plaid_account.bank, bank_account=plaid_account.name)
+			frappe.enqueue(
+				"erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings.sync_transactions",
+				bank=plaid_account.bank,
+				bank_account=plaid_account.name
+			)
diff --git a/erpnext/erpnext_integrations/doctype/plaid_settings/test_plaid_settings.py b/erpnext/erpnext_integrations/doctype/plaid_settings/test_plaid_settings.py
index 1a063d6b6f8..3c906374c42 100644
--- a/erpnext/erpnext_integrations/doctype/plaid_settings/test_plaid_settings.py
+++ b/erpnext/erpnext_integrations/doctype/plaid_settings/test_plaid_settings.py
@@ -1,14 +1,17 @@
 # -*- coding: utf-8 -*-
 # Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
 # See license.txt
-from __future__ import unicode_literals
 
-import unittest
-import frappe
-from erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings import plaid_configuration, add_account_type, add_account_subtype, new_bank_transaction, add_bank_accounts
 import json
-from frappe.utils.response import json_handler
+import unittest
+
+import frappe
 from erpnext.accounts.doctype.journal_entry.journal_entry import get_default_bank_cash_account
+from erpnext.erpnext_integrations.doctype.plaid_settings.plaid_settings import (
+	add_account_subtype, add_account_type, add_bank_accounts,
+	new_bank_transaction, get_plaid_configuration)
+from frappe.utils.response import json_handler
+
 
 class TestPlaidSettings(unittest.TestCase):
 	def setUp(self):
@@ -31,7 +34,7 @@ class TestPlaidSettings(unittest.TestCase):
 
 	def test_plaid_disabled(self):
 		frappe.db.set_value("Plaid Settings", None, "enabled", 0)
-		self.assertTrue(plaid_configuration() == "disabled")
+		self.assertTrue(get_plaid_configuration() == "disabled")
 
 	def test_add_account_type(self):
 		add_account_type("brokerage")
@@ -64,7 +67,7 @@ class TestPlaidSettings(unittest.TestCase):
 				'mask': '0000',
 				'id': '6GbM6RRQgdfy3lAqGz4JUnpmR948WZFg8DjQK',
 				'name': 'Plaid Checking'
-				}],
+			}],
 			'institution': {
 				'institution_id': 'ins_6',
 				'name': 'Citi'
@@ -100,7 +103,7 @@ class TestPlaidSettings(unittest.TestCase):
 				'mask': '0000',
 				'id': '6GbM6RRQgdfy3lAqGz4JUnpmR948WZFg8DjQK',
 				'name': 'Plaid Checking'
-				}],
+			}],
 			'institution': {
 				'institution_id': 'ins_6',
 				'name': 'Citi'
@@ -152,4 +155,4 @@ class TestPlaidSettings(unittest.TestCase):
 
 		new_bank_transaction(transactions)
 
-		self.assertTrue(len(frappe.get_all("Bank Transaction")) == 1)
\ No newline at end of file
+		self.assertTrue(len(frappe.get_all("Bank Transaction")) == 1)
diff --git a/erpnext/healthcare/doctype/patient_appointment/patient_appointment.py b/erpnext/healthcare/doctype/patient_appointment/patient_appointment.py
index 512fb48360f..e685b20a8c8 100755
--- a/erpnext/healthcare/doctype/patient_appointment/patient_appointment.py
+++ b/erpnext/healthcare/doctype/patient_appointment/patient_appointment.py
@@ -6,7 +6,7 @@ from __future__ import unicode_literals
 import frappe
 from frappe.model.document import Document
 import json
-from frappe.utils import getdate, get_time
+from frappe.utils import getdate, get_time, flt
 from frappe.model.mapper import get_mapped_doc
 from frappe import _
 import datetime
@@ -45,7 +45,7 @@ class PatientAppointment(Document):
 
 	def validate_overlaps(self):
 		end_time = datetime.datetime.combine(getdate(self.appointment_date), get_time(self.appointment_time)) \
-			 + datetime.timedelta(minutes=float(self.duration))
+			 + datetime.timedelta(minutes=flt(self.duration))
 
 		overlaps = frappe.db.sql("""
 		select
diff --git a/erpnext/hooks.py b/erpnext/hooks.py
index 463ad6c94b4..f8b6be70ca0 100644
--- a/erpnext/hooks.py
+++ b/erpnext/hooks.py
@@ -282,6 +282,11 @@ auto_cancel_exempted_doctypes= [
 ]
 
 scheduler_events = {
+	"cron": {
+		"0/30 * * * *": [
+			"erpnext.utilities.doctype.video.video.update_youtube_data",
+		]
+	},
 	"all": [
 		"erpnext.projects.doctype.project.project.project_status_update_reminder",
 		"erpnext.healthcare.doctype.patient_appointment.patient_appointment.send_appointment_reminder",
diff --git a/erpnext/patches.txt b/erpnext/patches.txt
index 9ce570e6d0a..6087ce29aa5 100644
--- a/erpnext/patches.txt
+++ b/erpnext/patches.txt
@@ -690,6 +690,7 @@ erpnext.patches.v12_0.set_valid_till_date_in_supplier_quotation
 erpnext.patches.v13_0.update_old_loans
 erpnext.patches.v12_0.set_serial_no_status #2020-05-21
 erpnext.patches.v12_0.update_price_list_currency_in_bom
+execute:frappe.reload_doctype('Dashboard')
 execute:frappe.delete_doc_if_exists('Dashboard', 'Accounts')
 erpnext.patches.v13_0.update_actual_start_and_end_date_in_wo
 erpnext.patches.v13_0.set_company_field_in_healthcare_doctypes #2020-05-25
@@ -725,4 +726,6 @@ erpnext.patches.v12_0.rename_lost_reason_detail
 erpnext.patches.v13_0.drop_razorpay_payload_column
 erpnext.patches.v13_0.update_start_end_date_for_old_shift_assignment
 erpnext.patches.v13_0.setting_custom_roles_for_some_regional_reports
+erpnext.patches.v13_0.rename_issue_doctype_fields
 erpnext.patches.v13_0.change_default_pos_print_format
+erpnext.patches.v13_0.set_youtube_video_id
diff --git a/erpnext/patches/v12_0/move_plaid_settings_to_doctype.py b/erpnext/patches/v12_0/move_plaid_settings_to_doctype.py
index 8e60d33f850..d2bcb12070c 100644
--- a/erpnext/patches/v12_0/move_plaid_settings_to_doctype.py
+++ b/erpnext/patches/v12_0/move_plaid_settings_to_doctype.py
@@ -4,17 +4,16 @@
 from __future__ import unicode_literals
 import frappe
 
+
 def execute():
 	frappe.reload_doc("erpnext_integrations", "doctype", "plaid_settings")
 	plaid_settings = frappe.get_single("Plaid Settings")
 	if plaid_settings.enabled:
-		if not (frappe.conf.plaid_client_id and frappe.conf.plaid_env \
-			and frappe.conf.plaid_public_key and frappe.conf.plaid_secret):
+		if not (frappe.conf.plaid_client_id and frappe.conf.plaid_env and frappe.conf.plaid_secret):
 			plaid_settings.enabled = 0
 		else:
 			plaid_settings.update({
 				"plaid_client_id": frappe.conf.plaid_client_id,
-				"plaid_public_key": frappe.conf.plaid_public_key,
 				"plaid_env": frappe.conf.plaid_env,
 				"plaid_secret": frappe.conf.plaid_secret
 			})
diff --git a/erpnext/patches/v13_0/rename_issue_doctype_fields.py b/erpnext/patches/v13_0/rename_issue_doctype_fields.py
new file mode 100644
index 00000000000..5bd65965790
--- /dev/null
+++ b/erpnext/patches/v13_0/rename_issue_doctype_fields.py
@@ -0,0 +1,65 @@
+# Copyright (c) 2020, Frappe and Contributors
+# License: GNU General Public License v3. See license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe.model.utils.rename_field import rename_field
+
+def execute():
+	if frappe.db.exists('DocType', 'Issue'):
+		issues = frappe.db.get_all('Issue', fields=['name', 'response_by_variance', 'resolution_by_variance', 'mins_to_first_response'],
+			 order_by='creation desc')
+		frappe.reload_doc('support', 'doctype', 'issue')
+
+		# rename fields
+		rename_map = {
+			'agreement_fulfilled': 'agreement_status',
+			'mins_to_first_response': 'first_response_time'
+		}
+		for old, new in rename_map.items():
+			rename_field('Issue', old, new)
+
+		# change fieldtype to duration
+		count = 0
+		for entry in issues:
+			response_by_variance = convert_to_seconds(entry.response_by_variance, 'Hours')
+			resolution_by_variance = convert_to_seconds(entry.resolution_by_variance, 'Hours')
+			mins_to_first_response = convert_to_seconds(entry.mins_to_first_response, 'Minutes')
+			frappe.db.set_value('Issue', entry.name, {
+				'response_by_variance': response_by_variance,
+				'resolution_by_variance': resolution_by_variance,
+				'first_response_time': mins_to_first_response
+			})
+			# commit after every 100 updates
+			count += 1
+			if count%100 == 0:
+				frappe.db.commit()
+
+	if frappe.db.exists('DocType', 'Opportunity'):
+		opportunities = frappe.db.get_all('Opportunity', fields=['name', 'mins_to_first_response'], order_by='creation desc')
+		frappe.reload_doc('crm', 'doctype', 'opportunity')
+		rename_field('Opportunity', 'mins_to_first_response', 'first_response_time')
+
+		# change fieldtype to duration
+		count = 0
+		for entry in opportunities:
+			mins_to_first_response = convert_to_seconds(entry.mins_to_first_response, 'Minutes')
+			frappe.db.set_value('Opportunity', entry.name, 'first_response_time', mins_to_first_response)
+			# commit after every 100 updates
+			count += 1
+			if count%100 == 0:
+				frappe.db.commit()
+
+	# renamed reports from "Minutes to First Response for Issues" to "First Response Time for Issues". Same for Opportunity
+	for report in ['Minutes to First Response for Issues', 'Minutes to First Response for Opportunity']:
+		if frappe.db.exists('Report', report):
+			frappe.delete_doc('Report', report)
+
+
+def convert_to_seconds(value, unit):
+	seconds = 0
+	if unit == 'Hours':
+		seconds = value * 3600
+	if unit == 'Minutes':
+		seconds = value * 60
+	return seconds
diff --git a/erpnext/patches/v13_0/set_youtube_video_id.py b/erpnext/patches/v13_0/set_youtube_video_id.py
new file mode 100644
index 00000000000..c3b49eb4fe5
--- /dev/null
+++ b/erpnext/patches/v13_0/set_youtube_video_id.py
@@ -0,0 +1,10 @@
+from __future__ import unicode_literals
+import frappe
+from erpnext.utilities.doctype.video.video import get_id_from_url
+
+def execute():
+	frappe.reload_doc("utilities", "doctype","video")
+
+	for video in frappe.get_all("Video", fields=["name", "url", "youtube_video_id"]):
+		if video.url and not video.youtube_video_id:
+			frappe.db.set_value("Video", video.name, "youtube_video_id", get_id_from_url(video.url))
\ No newline at end of file
diff --git a/erpnext/public/js/conf.js b/erpnext/public/js/conf.js
index 2af9140f9e2..eb709e5e85e 100644
--- a/erpnext/public/js/conf.js
+++ b/erpnext/public/js/conf.js
@@ -11,7 +11,9 @@ $.extend(frappe.breadcrumbs.preferred, {
 	"Territory": "Selling",
 	"Sales Person": "Selling",
 	"Sales Partner": "Selling",
-	"Brand": "Stock"
+	"Brand": "Stock",
+	"Maintenance Schedule": "Support",
+	"Maintenance Visit": "Support"
 });
 
 $.extend(frappe.breadcrumbs.module_map, {
diff --git a/erpnext/public/js/controllers/accounts.js b/erpnext/public/js/controllers/accounts.js
index f4eaad58dae..6e97d811fc1 100644
--- a/erpnext/public/js/controllers/accounts.js
+++ b/erpnext/public/js/controllers/accounts.js
@@ -120,7 +120,7 @@ frappe.ui.form.on('Salary Structure', {
 
 var get_payment_mode_account = function(frm, mode_of_payment, callback) {
 	if(!frm.doc.company) {
-		frappe.throw(__("Please select the Company first"));
+		frappe.throw({message:__("Please select a Company first."), title: __("Mandatory")});
 	}
 
 	if(!mode_of_payment) {
diff --git a/erpnext/stock/doctype/item/item.js b/erpnext/stock/doctype/item/item.js
index 38e5fe53a7c..faeeb578fe3 100644
--- a/erpnext/stock/doctype/item/item.js
+++ b/erpnext/stock/doctype/item/item.js
@@ -26,19 +26,19 @@ frappe.ui.form.on("Item", {
 
 	refresh: function(frm) {
 		if (frm.doc.is_stock_item) {
-			frm.add_custom_button(__("Balance"), function() {
+			frm.add_custom_button(__("Stock Balance"), function() {
 				frappe.route_options = {
 					"item_code": frm.doc.name
 				}
 				frappe.set_route("query-report", "Stock Balance");
 			}, __("View"));
-			frm.add_custom_button(__("Ledger"), function() {
+			frm.add_custom_button(__("Stock Ledger"), function() {
 				frappe.route_options = {
 					"item_code": frm.doc.name
 				}
 				frappe.set_route("query-report", "Stock Ledger");
 			}, __("View"));
-			frm.add_custom_button(__("Projected"), function() {
+			frm.add_custom_button(__("Stock Projected Qty"), function() {
 				frappe.route_options = {
 					"item_code": frm.doc.name
 				}
diff --git a/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.js b/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.js
index 23700c94ee5..2499c801d2d 100644
--- a/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.js
+++ b/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.js
@@ -9,13 +9,15 @@ frappe.query_reports["Batch-Wise Balance History"] = {
 			"fieldtype": "Date",
 			"width": "80",
 			"default": frappe.sys_defaults.year_start_date,
+			"reqd": 1
 		},
 		{
 			"fieldname":"to_date",
 			"label": __("To Date"),
 			"fieldtype": "Date",
 			"width": "80",
-			"default": frappe.datetime.get_today()
+			"default": frappe.datetime.get_today(),
+			"reqd": 1
 		},
 		{
 			"fieldname": "item",
diff --git a/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.py b/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.py
index 2c95084b813..8f3e246e7f3 100644
--- a/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.py
+++ b/erpnext/stock/report/batch_wise_balance_history/batch_wise_balance_history.py
@@ -11,6 +11,9 @@ from frappe.utils import cint, flt, getdate
 def execute(filters=None):
 	if not filters: filters = {}
 
+	if filters.from_date > filters.to_date:
+		frappe.throw(_("From Date must be before To Date"))
+
 	float_precision = cint(frappe.db.get_default("float_precision")) or 3
 
 	columns = get_columns(filters)
diff --git a/erpnext/support/desk_page/support/support.json b/erpnext/support/desk_page/support/support.json
index b1ad7c8aa0a..28410f3a71a 100644
--- a/erpnext/support/desk_page/support/support.json
+++ b/erpnext/support/desk_page/support/support.json
@@ -28,7 +28,7 @@
   {
    "hidden": 0,
    "label": "Reports",
-   "links": "[\n    {\n        \"dependencies\": [\n            \"Issue\"\n        ],\n        \"doctype\": \"Issue\",\n        \"is_query_report\": true,\n        \"label\": \"Minutes to First Response for Issues\",\n        \"name\": \"Minutes to First Response for Issues\",\n        \"type\": \"report\"\n    }\n]"
+   "links": "[\n    {\n        \"dependencies\": [\n            \"Issue\"\n        ],\n        \"doctype\": \"Issue\",\n        \"is_query_report\": true,\n        \"label\": \"First Response Time for Issues\",\n        \"name\": \"First Response Time for Issues\",\n        \"type\": \"report\"\n    }\n]"
   }
  ],
  "category": "Modules",
@@ -43,7 +43,7 @@
  "idx": 0,
  "is_standard": 1,
  "label": "Support",
- "modified": "2020-06-04 11:54:56.124219",
+ "modified": "2020-08-11 15:49:34.307341",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Support",
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index 858564a5270..fe01d4b983c 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -2,10 +2,14 @@ frappe.ui.form.on("Issue", {
 	onload: function(frm) {
 		frm.email_field = "raised_by";
 
-		frappe.db.get_value("Support Settings", {name: "Support Settings"}, "allow_resetting_service_level_agreement", (r) => {
-			if (!r.allow_resetting_service_level_agreement) {
-				frm.set_df_property("reset_service_level_agreement", "hidden", 1) ;
-			}
+		frappe.db.get_value("Support Settings", {name: "Support Settings"},
+			["allow_resetting_service_level_agreement", "track_service_level_agreement"], (r) => {
+				if (r && r.track_service_level_agreement == "0") {
+					frm.set_df_property("service_level_section", "hidden", 1);
+				}
+				if (r && r.allow_resetting_service_level_agreement == "0") {
+					frm.set_df_property("reset_service_level_agreement", "hidden", 1);
+				}
 		});
 
 		if (frm.doc.service_level_agreement) {
@@ -38,7 +42,7 @@ frappe.ui.form.on("Issue", {
 	},
 
 	refresh: function (frm) {
-		if (frm.doc.status !== "Closed" && frm.doc.agreement_fulfilled === "Ongoing") {
+		if (frm.doc.status !== "Closed" && frm.doc.agreement_status === "Ongoing") {
 			if (frm.doc.service_level_agreement) {
 				frappe.call({
 					'method': 'frappe.client.get',
@@ -85,14 +89,14 @@ frappe.ui.form.on("Issue", {
 			if (frm.doc.service_level_agreement) {
 				frm.dashboard.clear_headline();
 
-				let agreement_fulfilled = (frm.doc.agreement_fulfilled == "Fulfilled") ?
+				let agreement_status = (frm.doc.agreement_status == "Fulfilled") ?
 					{"indicator": "green", "msg": "Service Level Agreement has been fulfilled"} :
 					{"indicator": "red", "msg": "Service Level Agreement Failed"};
 
 				frm.dashboard.set_headline_alert(
 					'<div class="row">' +
 						'<div class="col-xs-12">' +
-							'<span class="indicator whitespace-nowrap '+ agreement_fulfilled.indicator +'"><span class="hidden-xs">'+ agreement_fulfilled.msg +'</span></span> ' +
+							'<span class="indicator whitespace-nowrap '+ agreement_status.indicator +'"><span class="hidden-xs">'+ agreement_status.msg +'</span></span> ' +
 						'</div>' +
 					'</div>'
 				);
@@ -198,13 +202,13 @@ function set_time_to_resolve_and_response(frm) {
 	frm.dashboard.clear_headline();
 
 	var time_to_respond = get_status(frm.doc.response_by_variance);
-	if (!frm.doc.first_responded_on && frm.doc.agreement_fulfilled === "Ongoing") {
-		time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
+	if (!frm.doc.first_responded_on && frm.doc.agreement_status === "Ongoing") {
+		time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_status);
 	}
 
 	var time_to_resolve = get_status(frm.doc.resolution_by_variance);
-	if (!frm.doc.resolution_date && frm.doc.agreement_fulfilled === "Ongoing") {
-		time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_fulfilled);
+	if (!frm.doc.resolution_date && frm.doc.agreement_status === "Ongoing") {
+		time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_status);
 	}
 
 	frm.dashboard.set_headline_alert(
@@ -219,10 +223,10 @@ function set_time_to_resolve_and_response(frm) {
 	);
 }
 
-function get_time_left(timestamp, agreement_fulfilled) {
+function get_time_left(timestamp, agreement_status) {
 	const diff = moment(timestamp).diff(moment());
 	const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : "Failed";
-	let indicator = (diff_display == 'Failed' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
+	let indicator = (diff_display == 'Failed' && agreement_status != "Fulfilled") ? "red" : "green";
 	return {"diff_display": diff_display, "indicator": indicator};
 }
 
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 6525ab27d30..a43381c5c6b 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -27,17 +27,25 @@
   "response_by_variance",
   "reset_service_level_agreement",
   "cb",
-  "agreement_fulfilled",
+  "agreement_status",
   "resolution_by",
   "resolution_by_variance",
   "service_level_agreement_creation",
   "on_hold_since",
   "total_hold_time",
   "response",
-  "mins_to_first_response",
+  "first_response_time",
   "first_responded_on",
   "column_break_26",
   "avg_response_time",
+  "section_break_19",
+  "resolution_details",
+  "column_break1",
+  "opening_date",
+  "opening_time",
+  "resolution_date",
+  "resolution_time",
+  "user_resolution_time",
   "additional_info",
   "lead",
   "contact",
@@ -46,23 +54,14 @@
   "customer_name",
   "project",
   "company",
-  "section_break_19",
-  "resolution_details",
-  "column_break1",
-  "opening_date",
-  "opening_time",
-  "resolution_date",
-  "content_type",
-  "attachment",
   "via_customer_portal",
-  "resolution_time",
-  "user_resolution_time"
+  "attachment",
+  "content_type"
  ],
  "fields": [
   {
    "fieldname": "subject_section",
    "fieldtype": "Section Break",
-   "label": "Subject",
    "options": "fa fa-flag"
   },
   {
@@ -158,7 +157,7 @@
    "collapsible": 1,
    "fieldname": "service_level_section",
    "fieldtype": "Section Break",
-   "label": "Service Level"
+   "label": "Service Level Agreement Details"
   },
   {
    "fieldname": "service_level_agreement",
@@ -191,14 +190,7 @@
    "collapsible": 1,
    "fieldname": "response",
    "fieldtype": "Section Break",
-   "label": "Response"
-  },
-  {
-   "bold": 1,
-   "fieldname": "mins_to_first_response",
-   "fieldtype": "Float",
-   "label": "Mins to First Response",
-   "read_only": 1
+   "label": "Response Details"
   },
   {
    "fieldname": "first_responded_on",
@@ -261,7 +253,7 @@
    "collapsible": 1,
    "fieldname": "section_break_19",
    "fieldtype": "Section Break",
-   "label": "Resolution"
+   "label": "Resolution Details"
   },
   {
    "depends_on": "eval:!doc.__islocal",
@@ -326,28 +318,19 @@
    "fieldtype": "Check",
    "label": "Via Customer Portal"
   },
-  {
-   "default": "Ongoing",
-   "depends_on": "eval: doc.service_level_agreement",
-   "fieldname": "agreement_fulfilled",
-   "fieldtype": "Select",
-   "label": "Service Level Agreement Fulfilled",
-   "options": "Ongoing\nFulfilled\nFailed",
-   "read_only": 1
-  },
   {
    "depends_on": "eval: doc.service_level_agreement && doc.status != 'Replied';",
-   "description": "in hours",
    "fieldname": "response_by_variance",
-   "fieldtype": "Float",
+   "fieldtype": "Duration",
+   "hide_seconds": 1,
    "label": "Response By Variance",
    "read_only": 1
   },
   {
    "depends_on": "eval: doc.service_level_agreement && doc.status != 'Replied';",
-   "description": "in hours",
    "fieldname": "resolution_by_variance",
-   "fieldtype": "Float",
+   "fieldtype": "Duration",
+   "hide_seconds": 1,
    "label": "Resolution By Variance",
    "read_only": 1
   },
@@ -406,12 +389,28 @@
    "fieldtype": "Duration",
    "label": "Total Hold Time",
    "read_only": 1
+  },
+  {
+   "default": "Ongoing",
+   "depends_on": "eval: doc.service_level_agreement",
+   "fieldname": "agreement_status",
+   "fieldtype": "Select",
+   "label": "Service Level Agreement Status",
+   "options": "Ongoing\nFulfilled\nFailed",
+   "read_only": 1
+  },
+  {
+   "bold": 1,
+   "fieldname": "first_response_time",
+   "fieldtype": "Duration",
+   "label": "First Response Time",
+   "read_only": 1
   }
  ],
  "icon": "fa fa-ticket",
  "idx": 7,
  "links": [],
- "modified": "2020-06-10 12:47:37.146914",
+ "modified": "2020-08-11 18:49:07.574769",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Issue",
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index 87168e151e6..920c13c38d6 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -61,7 +61,7 @@ class Issue(Document):
 
 		if self.status in ["Closed", "Resolved"] and status not in ["Resolved", "Closed"]:
 			self.resolution_date = frappe.flags.current_time or now_datetime()
-			if frappe.db.get_value("Issue", self.name, "agreement_fulfilled") == "Ongoing":
+			if frappe.db.get_value("Issue", self.name, "agreement_status") == "Ongoing":
 				set_service_level_agreement_variance(issue=self.name)
 				self.update_agreement_status()
 			set_resolution_time(issue=self)
@@ -72,7 +72,7 @@ class Issue(Document):
 			self.resolution_date = None
 			self.reset_issue_metrics()
 			# enable SLA and variance on Reopen
-			self.agreement_fulfilled = "Ongoing"
+			self.agreement_status = "Ongoing"
 			set_service_level_agreement_variance(issue=self.name)
 
 		self.handle_hold_time(status)
@@ -113,39 +113,39 @@ class Issue(Document):
 					if not self.first_responded_on:
 						response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
 						response_by = add_to_date(response_by, seconds=round(last_hold_time))
-						response_by_variance = round(time_diff_in_hours(response_by, now_time))
+						response_by_variance = round(time_diff_in_seconds(response_by, now_time))
 						update_values['response_by'] = response_by
-						update_values['response_by_variance'] = response_by_variance + (last_hold_time // 3600)
+						update_values['response_by_variance'] = response_by_variance + last_hold_time
 
 					resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
 					resolution_by = add_to_date(resolution_by, seconds=round(last_hold_time))
-					resolution_by_variance = round(time_diff_in_hours(resolution_by, now_time))
+					resolution_by_variance = round(time_diff_in_seconds(resolution_by, now_time))
 					update_values['resolution_by'] = resolution_by
-					update_values['resolution_by_variance'] = resolution_by_variance + (last_hold_time // 3600)
+					update_values['resolution_by_variance'] = resolution_by_variance + last_hold_time
 					update_values['on_hold_since'] = None
 
 				self.db_set(update_values)
 
 	def update_agreement_status(self):
-		if self.service_level_agreement and self.agreement_fulfilled == "Ongoing":
+		if self.service_level_agreement and self.agreement_status == "Ongoing":
 			if frappe.db.get_value("Issue", self.name, "response_by_variance") < 0 or \
 				frappe.db.get_value("Issue", self.name, "resolution_by_variance") < 0:
 
-				self.agreement_fulfilled = "Failed"
+				self.agreement_status = "Failed"
 			else:
-				self.agreement_fulfilled = "Fulfilled"
+				self.agreement_status = "Fulfilled"
 
-	def update_agreement_fulfilled_on_custom_status(self):
+	def update_agreement_status_on_custom_status(self):
 		"""
 			Update Agreement Fulfilled status using Custom Scripts for Custom Issue Status
 		"""
 		if not self.first_responded_on: # first_responded_on set when first reply is sent to customer
-			self.response_by_variance = round(time_diff_in_hours(self.response_by, now_datetime()), 2)
+			self.response_by_variance = round(time_diff_in_seconds(self.response_by, now_datetime()), 2)
 
 		if not self.resolution_date: # resolution_date set when issue has been closed
-			self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()), 2)
+			self.resolution_by_variance = round(time_diff_in_seconds(self.resolution_by, now_datetime()), 2)
 
-		self.agreement_fulfilled = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed"
+		self.agreement_status = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed"
 
 	def create_communication(self):
 		communication = frappe.new_doc("Communication")
@@ -172,7 +172,7 @@ class Issue(Document):
 		replicated_issue = deepcopy(self)
 		replicated_issue.subject = subject
 		replicated_issue.issue_split_from = self.name
-		replicated_issue.mins_to_first_response = 0
+		replicated_issue.first_response_time = 0
 		replicated_issue.first_responded_on = None
 		replicated_issue.creation = now_datetime()
 
@@ -180,7 +180,7 @@ class Issue(Document):
 		if replicated_issue.service_level_agreement:
 			replicated_issue.service_level_agreement_creation = now_datetime()
 			replicated_issue.service_level_agreement = None
-			replicated_issue.agreement_fulfilled = "Ongoing"
+			replicated_issue.agreement_status = "Ongoing"
 			replicated_issue.response_by = None
 			replicated_issue.response_by_variance = None
 			replicated_issue.resolution_by = None
@@ -241,8 +241,8 @@ class Issue(Document):
 		self.response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
 		self.resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
 
-		self.response_by_variance = round(time_diff_in_hours(self.response_by, now_datetime()))
-		self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()))
+		self.response_by_variance = round(time_diff_in_seconds(self.response_by, now_datetime()))
+		self.resolution_by_variance = round(time_diff_in_seconds(self.resolution_by, now_datetime()))
 
 	def change_service_level_agreement_and_priority(self):
 		if self.service_level_agreement and frappe.db.exists("Issue", self.name) and \
@@ -271,7 +271,7 @@ class Issue(Document):
 
 		self.service_level_agreement_creation = now_datetime()
 		self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
-		self.agreement_fulfilled = "Ongoing"
+		self.agreement_status = "Ongoing"
 		self.save()
 
 	def reset_issue_metrics(self):
@@ -347,7 +347,7 @@ def get_expected_time_for(parameter, service_level, start_date_time):
 def set_service_level_agreement_variance(issue=None):
 	current_time = frappe.flags.current_time or now_datetime()
 
-	filters = {"status": "Open", "agreement_fulfilled": "Ongoing"}
+	filters = {"status": "Open", "agreement_status": "Ongoing"}
 	if issue:
 		filters = {"name": issue}
 
@@ -358,13 +358,13 @@ def set_service_level_agreement_variance(issue=None):
 			variance = round(time_diff_in_hours(doc.response_by, current_time), 2)
 			frappe.db.set_value(dt="Issue", dn=doc.name, field="response_by_variance", val=variance, update_modified=False)
 			if variance < 0:
-				frappe.db.set_value(dt="Issue", dn=doc.name, field="agreement_fulfilled", val="Failed", update_modified=False)
+				frappe.db.set_value(dt="Issue", dn=doc.name, field="agreement_status", val="Failed", update_modified=False)
 
 		if not doc.resolution_date: # resolution_date set when issue has been closed
 			variance = round(time_diff_in_hours(doc.resolution_by, current_time), 2)
 			frappe.db.set_value(dt="Issue", dn=doc.name, field="resolution_by_variance", val=variance, update_modified=False)
 			if variance < 0:
-				frappe.db.set_value(dt="Issue", dn=doc.name, field="agreement_fulfilled", val="Failed", update_modified=False)
+				frappe.db.set_value(dt="Issue", dn=doc.name, field="agreement_status", val="Failed", update_modified=False)
 
 
 def set_resolution_time(issue):
diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py
index fb8ceb53b21..c962dc6b317 100644
--- a/erpnext/support/doctype/issue/test_issue.py
+++ b/erpnext/support/doctype/issue/test_issue.py
@@ -73,7 +73,7 @@ class TestIssue(unittest.TestCase):
 		issue.status = 'Closed'
 		issue.save()
 
-		self.assertEqual(issue.agreement_fulfilled, 'Fulfilled')
+		self.assertEqual(issue.agreement_status, 'Fulfilled')
 
 	def test_issue_metrics(self):
 		creation = datetime.datetime(2020, 3, 4, 4, 0)
diff --git a/erpnext/support/report/minutes_to_first_response_for_issues/__init__.py b/erpnext/support/report/first_response_time_for_issues/__init__.py
similarity index 100%
rename from erpnext/support/report/minutes_to_first_response_for_issues/__init__.py
rename to erpnext/support/report/first_response_time_for_issues/__init__.py
diff --git a/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.js b/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.js
new file mode 100644
index 00000000000..576e0b76dad
--- /dev/null
+++ b/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.js
@@ -0,0 +1,44 @@
+// Copyright (c) 2016, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+/* eslint-disable */
+
+frappe.query_reports["First Response Time for Issues"] = {
+	"filters": [
+		{
+			"fieldname": "from_date",
+			"label": __("From Date"),
+			"fieldtype": "Date",
+			"reqd": 1,
+			"default": frappe.datetime.add_days(frappe.datetime.nowdate(), -30)
+		},
+		{
+			"fieldname": "to_date",
+			"label": __("To Date"),
+			"fieldtype": "Date",
+			"reqd": 1,
+			"default":frappe.datetime.nowdate()
+		}
+	],
+	get_chart_data: function(_columns, result) {
+		return {
+			data: {
+				labels: result.map(d => d[0]),
+				datasets: [{
+					name: 'First Response Time',
+					values: result.map(d => d[1])
+				}]
+			},
+			type: "line",
+			tooltipOptions: {
+				formatTooltipY: d => {
+					let duration_options = {
+						hide_days: 0,
+						hide_seconds: 0
+					};
+					value = frappe.utils.get_formatted_duration(d, duration_options);
+					return value;
+				}
+			}
+		}
+	}
+};
diff --git a/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.json b/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.json
new file mode 100644
index 00000000000..c4fe6f51931
--- /dev/null
+++ b/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.json
@@ -0,0 +1,26 @@
+{
+ "add_total_row": 0,
+ "creation": "2020-08-10 18:12:42.391224",
+ "disable_prepared_report": 0,
+ "disabled": 0,
+ "docstatus": 0,
+ "doctype": "Report",
+ "idx": 0,
+ "is_standard": "Yes",
+ "letter_head": "Test 2",
+ "modified": "2020-08-10 18:12:42.391224",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "First Response Time for Issues",
+ "owner": "Administrator",
+ "prepared_report": 0,
+ "query": "select date(creation) as creation_date, avg(mins_to_first_response) from tabIssue where creation > '2016-05-01' group by date(creation) order by creation_date;",
+ "ref_doctype": "Issue",
+ "report_name": "First Response Time for Issues",
+ "report_type": "Script Report",
+ "roles": [
+  {
+   "role": "Support Team"
+  }
+ ]
+}
\ No newline at end of file
diff --git a/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.py b/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.py
new file mode 100644
index 00000000000..922da2b33de
--- /dev/null
+++ b/erpnext/support/report/first_response_time_for_issues/first_response_time_for_issues.py
@@ -0,0 +1,35 @@
+# Copyright (c) 2013, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+
+def execute(filters=None):
+	columns = [
+		{
+			'fieldname': 'creation_date',
+			'label': 'Date',
+			'fieldtype': 'Date',
+			'width': 300
+		},
+		{
+			'fieldname': 'first_response_time',
+			'fieldtype': 'Duration',
+			'label': 'First Response Time',
+			'width': 300
+		},
+	]
+
+	data = frappe.db.sql('''
+		SELECT
+			date(creation) as creation_date,
+			avg(first_response_time) as avg_response_time
+		FROM tabIssue
+		WHERE
+			date(creation) between %s and %s
+			and first_response_time > 0
+		GROUP BY creation_date
+		ORDER BY creation_date desc
+	''', (filters.from_date, filters.to_date))
+
+	return columns, data
\ No newline at end of file
diff --git a/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.js b/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.js
deleted file mode 100644
index 034e7779a6a..00000000000
--- a/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.js
+++ /dev/null
@@ -1,30 +0,0 @@
-frappe.query_reports["Minutes to First Response for Issues"] = {
-	"filters": [
-		{
-			"fieldname":"from_date",
-			"label": __("From Date"),
-			"fieldtype": "Date",
-			'reqd': 1,
-			"default": frappe.datetime.add_days(frappe.datetime.nowdate(), -30)
-		},
-		{
-			"fieldname":"to_date",
-			"label": __("To Date"),
-			"fieldtype": "Date",
-			'reqd': 1,
-			"default":frappe.datetime.nowdate()
-		},
-	],
-	get_chart_data: function(columns, result) {
-		return {
-			data: {
-				labels: result.map(d => d[0]),
-				datasets: [{
-					name: 'Mins to first response',
-					values: result.map(d => d[1])
-				}]
-			},
-			type: 'line',
-		}
-	}
-}
diff --git a/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.json b/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.json
deleted file mode 100644
index 539d3d941f7..00000000000
--- a/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.json
+++ /dev/null
@@ -1,24 +0,0 @@
-{
- "add_total_row": 0, 
- "apply_user_permissions": 1, 
- "creation": "2016-06-14 17:44:26.034112", 
- "disabled": 0, 
- "docstatus": 0, 
- "doctype": "Report", 
- "idx": 2, 
- "is_standard": "Yes", 
- "modified": "2017-02-24 20:06:18.391100", 
- "modified_by": "Administrator", 
- "module": "Support", 
- "name": "Minutes to First Response for Issues", 
- "owner": "Administrator", 
- "query": "select date(creation) as creation_date, avg(mins_to_first_response) from tabIssue where creation > '2016-05-01' group by date(creation) order by creation_date;", 
- "ref_doctype": "Issue", 
- "report_name": "Minutes to First Response for Issues", 
- "report_type": "Script Report", 
- "roles": [
-  {
-   "role": "Support Team"
-  }
- ]
-}
\ No newline at end of file
diff --git a/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.py b/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.py
deleted file mode 100644
index 57c2d442b21..00000000000
--- a/erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.py
+++ /dev/null
@@ -1,28 +0,0 @@
-# Copyright (c) 2013, Frappe Technologies Pvt. Ltd. and contributors
-# For license information, please see license.txt
-
-from __future__ import unicode_literals
-import frappe
-
-def execute(filters=None):
-	columns = [
-		{
-			'fieldname': 'creation_date',
-			'label': 'Date',
-			'fieldtype': 'Date'
-		},
-		{
-			'fieldname': 'mins',
-			'fieldtype': 'Float',
-			'label': 'Mins to First Response'
-		},
-	]
-
-	data = frappe.db.sql('''select date(creation) as creation_date,
-		avg(mins_to_first_response) as mins
-		from tabIssue
-			where date(creation) between %s and %s
-			and mins_to_first_response > 0
-		group by creation_date order by creation_date desc''', (filters.from_date, filters.to_date))
-
-	return columns, data
diff --git a/erpnext/utilities/activation.py b/erpnext/utilities/activation.py
index 63c36b35d1f..7b17c8c464b 100644
--- a/erpnext/utilities/activation.py
+++ b/erpnext/utilities/activation.py
@@ -11,8 +11,39 @@ def get_level():
 	activation_level = 0
 	sales_data = []
 	min_count = 0
-	doctypes = {"Item": 5, "Customer": 5, "Sales Order": 2, "Sales Invoice": 2, "Purchase Order": 2, "Employee": 3, "Lead": 3, "Quotation": 3,
-					"Payment Entry": 2, "User": 5, "Student": 5, "Instructor": 5, "BOM": 3, "Journal Entry": 3, "Stock Entry": 3}
+	doctypes = {
+		"Asset": 5,
+		"BOM": 3, 
+		"Customer": 5, 
+		"Delivery Note": 5,
+		"Employee": 3, 
+		"Instructor": 5, 
+		"Instructor": 5, 
+		"Issue": 5,
+		"Item": 5, 
+		"Journal Entry": 3, 
+		"Lead": 3,
+		"Leave Application": 5,
+		"Material Request": 5,
+		"Opportunity": 5, 
+		"Payment Entry": 2, 
+		"Project": 5,
+		"Purchase Order": 2, 
+		"Purchase Invoice": 5,
+		"Purchase Receipt": 5,
+		"Quotation": 3,
+		"Salary Slip": 5,
+		"Salary Structure": 5,
+		"Sales Order": 2, 
+		"Sales Invoice": 2, 
+		"Stock Entry": 3,
+		"Student": 5, 
+		"Supplier": 5,
+		"Task": 5,
+		"User": 5, 
+		"Work Order": 5
+	}
+
 	for doctype, min_count in iteritems(doctypes):
 		count = frappe.db.count(doctype)
 		if count > min_count:
diff --git a/erpnext/utilities/desk_page/utilities/utilities.json b/erpnext/utilities/desk_page/utilities/utilities.json
new file mode 100644
index 00000000000..591eab5ed40
--- /dev/null
+++ b/erpnext/utilities/desk_page/utilities/utilities.json
@@ -0,0 +1,29 @@
+{
+ "cards": [
+  {
+   "hidden": 0,
+   "label": "Video",
+   "links": "[\n    {\n        \"description\": \"Video\",\n        \"label\": \"Video\",\n        \"name\": \"Video\",\n        \"type\": \"doctype\"\n    },\n    {\n        \"description\": \"Video settings\",\n        \"label\": \"Video Settings\",\n        \"name\": \"Video Settings\",\n        \"type\": \"doctype\"\n    }\n]"
+  }
+ ],
+ "category": "Modules",
+ "charts": [],
+ "creation": "2020-09-10 12:21:22.335307",
+ "developer_mode_only": 0,
+ "disable_user_customization": 0,
+ "docstatus": 0,
+ "doctype": "Desk Page",
+ "extends_another_page": 0,
+ "hide_custom": 0,
+ "idx": 0,
+ "is_standard": 1,
+ "label": "Utilities",
+ "modified": "2020-09-10 12:33:30.089853",
+ "modified_by": "user@erpnext.com",
+ "module": "Utilities",
+ "name": "Utilities",
+ "owner": "user@erpnext.com",
+ "pin_to_bottom": 1,
+ "pin_to_top": 0,
+ "shortcuts": []
+}
\ No newline at end of file
diff --git a/erpnext/utilities/doctype/video/video.js b/erpnext/utilities/doctype/video/video.js
index 056bd3ccd66..9cb5a155ade 100644
--- a/erpnext/utilities/doctype/video/video.js
+++ b/erpnext/utilities/doctype/video/video.js
@@ -2,7 +2,16 @@
 // For license information, please see license.txt
 
 frappe.ui.form.on('Video', {
-	// refresh: function(frm) {
+	refresh: function (frm) {
+		frm.events.toggle_youtube_statistics_section(frm);
+		frm.add_custom_button("Watch Video", () => frappe.help.show_video(frm.doc.url, frm.doc.title));
+	},
 
-	// }
+	toggle_youtube_statistics_section: (frm) => {
+		if (frm.doc.provider === "YouTube") {
+			frappe.db.get_single_value("Video Settings", "enable_youtube_tracking").then( val => {
+				frm.toggle_display("youtube_tracking_section", val);
+			});
+		}
+	}
 });
diff --git a/erpnext/utilities/doctype/video/video.json b/erpnext/utilities/doctype/video/video.json
index 5d2cc13348e..2a82db25145 100644
--- a/erpnext/utilities/doctype/video/video.json
+++ b/erpnext/utilities/doctype/video/video.json
@@ -11,11 +11,19 @@
   "title",
   "provider",
   "url",
+  "youtube_video_id",
   "column_break_4",
   "publish_date",
   "duration",
+  "youtube_tracking_section",
+  "like_count",
+  "view_count",
+  "col_break",
+  "dislike_count",
+  "comment_count",
   "section_break_7",
-  "description"
+  "description",
+  "image"
  ],
  "fields": [
   {
@@ -37,7 +45,6 @@
   {
    "fieldname": "url",
    "fieldtype": "Data",
-   "in_list_view": 1,
    "label": "URL",
    "reqd": 1
   },
@@ -48,11 +55,12 @@
   {
    "fieldname": "publish_date",
    "fieldtype": "Date",
+   "in_list_view": 1,
    "label": "Publish Date"
   },
   {
    "fieldname": "duration",
-   "fieldtype": "Data",
+   "fieldtype": "Duration",
    "label": "Duration"
   },
   {
@@ -62,13 +70,67 @@
   {
    "fieldname": "description",
    "fieldtype": "Text Editor",
-   "in_list_view": 1,
    "label": "Description",
    "reqd": 1
+  },
+  {
+   "fieldname": "like_count",
+   "fieldtype": "Float",
+   "in_list_view": 1,
+   "label": "Likes",
+   "no_copy": 1,
+   "read_only": 1
+  },
+  {
+   "fieldname": "view_count",
+   "fieldtype": "Float",
+   "in_list_view": 1,
+   "label": "Views",
+   "no_copy": 1,
+   "read_only": 1
+  },
+  {
+   "fieldname": "col_break",
+   "fieldtype": "Column Break"
+  },
+  {
+   "fieldname": "dislike_count",
+   "fieldtype": "Float",
+   "label": "Dislikes",
+   "no_copy": 1,
+   "read_only": 1
+  },
+  {
+   "fieldname": "comment_count",
+   "fieldtype": "Float",
+   "label": "Comments",
+   "no_copy": 1,
+   "read_only": 1
+  },
+  {
+   "fieldname": "image",
+   "fieldtype": "Attach Image",
+   "hidden": 1,
+   "label": "Image",
+   "no_copy": 1
+  },
+  {
+   "depends_on": "eval:doc.provider==\"YouTube\"",
+   "fieldname": "youtube_tracking_section",
+   "fieldtype": "Section Break",
+   "label": "Youtube Statistics"
+  },
+  {
+   "fieldname": "youtube_video_id",
+   "fieldtype": "Data",
+   "hidden": 1,
+   "label": "Youtube ID",
+   "read_only": 1
   }
  ],
+ "image_field": "image",
  "links": [],
- "modified": "2020-07-21 19:29:46.603734",
+ "modified": "2020-09-07 17:02:20.185794",
  "modified_by": "Administrator",
  "module": "Utilities",
  "name": "Video",
diff --git a/erpnext/utilities/doctype/video/video.py b/erpnext/utilities/doctype/video/video.py
index 3c17b560f33..c2e414eef8c 100644
--- a/erpnext/utilities/doctype/video/video.py
+++ b/erpnext/utilities/doctype/video/video.py
@@ -3,8 +3,144 @@
 # For license information, please see license.txt
 
 from __future__ import unicode_literals
-# import frappe
+import frappe
+import re
+import pytz
 from frappe.model.document import Document
+from frappe import _
+from datetime import datetime
+from six import string_types
+from pyyoutube import Api
 
 class Video(Document):
-	pass
+	def validate(self):
+		if self.provider == "YouTube" and is_tracking_enabled():
+			self.set_video_id()
+			self.set_youtube_statistics()
+
+	def set_video_id(self):
+		if self.url and not self.get("youtube_video_id"):
+			self.youtube_video_id = get_id_from_url(self.url)
+
+	def set_youtube_statistics(self):
+		api_key = frappe.db.get_single_value("Video Settings", "api_key")
+		api = Api(api_key=api_key)
+
+		try:
+			video = api.get_video_by_id(video_id=self.youtube_video_id)
+			video_stats = video.items[0].to_dict().get('statistics')
+
+			self.like_count = video_stats.get('likeCount')
+			self.view_count = video_stats.get('viewCount')
+			self.dislike_count = video_stats.get('dislikeCount')
+			self.comment_count = video_stats.get('commentCount')
+
+		except Exception:
+			title = "Failed to Update YouTube Statistics for Video: {0}".format(self.name)
+			frappe.log_error(title + "\n\n" +  frappe.get_traceback(), title=title)
+
+def is_tracking_enabled():
+	return frappe.db.get_single_value("Video Settings", "enable_youtube_tracking")
+
+
+def get_frequency(value):
+	# Return numeric value from frequency field, return 1 as fallback default value: 1 hour
+	if value != "Daily":
+		return frappe.utils.cint(value[:2].strip())
+	elif value:
+		return 24
+	return 1
+
+
+def update_youtube_data():
+	# Called every 30 minutes via hooks
+	enable_youtube_tracking, frequency = frappe.db.get_value("Video Settings", "Video Settings", ["enable_youtube_tracking", "frequency"])
+
+	if not enable_youtube_tracking:
+		return
+
+	frequency = get_frequency(frequency)
+	time = datetime.now()
+	timezone = pytz.timezone(frappe.utils.get_time_zone())
+	site_time = time.astimezone(timezone)
+
+	if frequency == 30:
+		batch_update_youtube_data()
+	elif site_time.hour % frequency == 0 and site_time.minute < 15:
+		# make sure it runs within the first 15 mins of the hour
+		batch_update_youtube_data()
+
+
+def get_formatted_ids(video_list):
+	# format ids to comma separated string for bulk request
+	ids = []
+	for video in video_list:
+		ids.append(video.youtube_video_id)
+
+	return ','.join(ids)
+
+
+@frappe.whitelist()
+def get_id_from_url(url):
+	"""
+		Returns video id from url
+		:param youtube url: String URL
+	"""
+	if not isinstance(url, string_types):
+		frappe.throw(_("URL can only be a string"), title=_("Invalid URL"))
+
+	pattern = re.compile(r'[a-z\:\//\.]+(youtube|youtu)\.(com|be)/(watch\?v=|embed/|.+\?v=)?([^"&?\s]{11})?')
+	id = pattern.match(url)
+	return id.groups()[-1]
+
+
+@frappe.whitelist()
+def batch_update_youtube_data():
+	def get_youtube_statistics(video_ids):
+		api_key = frappe.db.get_single_value("Video Settings", "api_key")
+		api = Api(api_key=api_key)
+		try:
+			video = api.get_video_by_id(video_id=video_ids)
+			video_stats = video.items
+			return video_stats
+		except Exception:
+			title = "Failed to Update YouTube Statistics"
+			frappe.log_error(title + "\n\n" +  frappe.get_traceback(), title=title)
+
+	def prepare_and_set_data(video_list):
+		video_ids = get_formatted_ids(video_list)
+		stats = get_youtube_statistics(video_ids)
+		set_youtube_data(stats)
+
+	def set_youtube_data(entries):
+		for entry in entries:
+			video_stats = entry.to_dict().get('statistics')
+			video_id = entry.to_dict().get('id')
+			stats = {
+				'like_count' : video_stats.get('likeCount'),
+				'view_count' : video_stats.get('viewCount'),
+				'dislike_count' : video_stats.get('dislikeCount'),
+				'comment_count' : video_stats.get('commentCount'),
+				'video_id': video_id
+			}
+
+			frappe.db.sql("""
+				UPDATE `tabVideo`
+				SET
+					like_count  = %(like_count)s,
+					view_count = %(view_count)s,
+					dislike_count = %(dislike_count)s,
+					comment_count = %(comment_count)s
+				WHERE youtube_video_id = %(video_id)s""", stats)
+
+	video_list = frappe.get_all("Video", fields=["youtube_video_id"])
+	if len(video_list) > 50:
+		# Update in batches of 50
+		start, end = 0, 50
+		while start < len(video_list):
+			batch = video_list[start:end]
+			prepare_and_set_data(batch)
+			start += 50
+			end += 50
+	else:
+		prepare_and_set_data(video_list)
diff --git a/erpnext/utilities/doctype/video/video_list.js b/erpnext/utilities/doctype/video/video_list.js
new file mode 100644
index 00000000000..8273a4a781f
--- /dev/null
+++ b/erpnext/utilities/doctype/video/video_list.js
@@ -0,0 +1,7 @@
+frappe.listview_settings["Video"] = {
+	onload: (listview) => {
+		listview.page.add_menu_item(__("Video Settings"), function() {
+			frappe.set_route("Form","Video Settings", "Video Settings");
+		});
+	}
+}
\ No newline at end of file
diff --git a/erpnext/utilities/doctype/video_settings/__init__.py b/erpnext/utilities/doctype/video_settings/__init__.py
new file mode 100644
index 00000000000..e69de29bb2d
diff --git a/erpnext/utilities/doctype/video_settings/test_video_settings.py b/erpnext/utilities/doctype/video_settings/test_video_settings.py
new file mode 100644
index 00000000000..b217afe3d84
--- /dev/null
+++ b/erpnext/utilities/doctype/video_settings/test_video_settings.py
@@ -0,0 +1,10 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2020, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+
+# import frappe
+import unittest
+
+class TestVideoSettings(unittest.TestCase):
+	pass
diff --git a/erpnext/utilities/doctype/video_settings/video_settings.js b/erpnext/utilities/doctype/video_settings/video_settings.js
new file mode 100644
index 00000000000..9ac8b9ec16b
--- /dev/null
+++ b/erpnext/utilities/doctype/video_settings/video_settings.js
@@ -0,0 +1,8 @@
+// Copyright (c) 2020, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Video Settings', {
+	// refresh: function(frm) {
+
+	// }
+});
diff --git a/erpnext/utilities/doctype/video_settings/video_settings.json b/erpnext/utilities/doctype/video_settings/video_settings.json
new file mode 100644
index 00000000000..fb3274decdd
--- /dev/null
+++ b/erpnext/utilities/doctype/video_settings/video_settings.json
@@ -0,0 +1,60 @@
+{
+ "actions": [],
+ "creation": "2020-08-02 03:50:21.339609",
+ "doctype": "DocType",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "field_order": [
+  "enable_youtube_tracking",
+  "api_key",
+  "frequency"
+ ],
+ "fields": [
+  {
+   "default": "0",
+   "fieldname": "enable_youtube_tracking",
+   "fieldtype": "Check",
+   "label": "Enable YouTube Tracking"
+  },
+  {
+   "depends_on": "eval:doc.enable_youtube_tracking",
+   "fieldname": "api_key",
+   "fieldtype": "Data",
+   "label": "API Key",
+   "mandatory_depends_on": "eval:doc.enable_youtube_tracking"
+  },
+  {
+   "default": "1 hr",
+   "depends_on": "eval:doc.enable_youtube_tracking",
+   "fieldname": "frequency",
+   "fieldtype": "Select",
+   "label": "Frequency",
+   "mandatory_depends_on": "eval:doc.enable_youtube_tracking",
+   "options": "30 mins\n1 hr\n6 hrs\nDaily"
+  }
+ ],
+ "index_web_pages_for_search": 1,
+ "issingle": 1,
+ "links": [],
+ "modified": "2020-09-07 16:09:00.360668",
+ "modified_by": "Administrator",
+ "module": "Utilities",
+ "name": "Video Settings",
+ "owner": "Administrator",
+ "permissions": [
+  {
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "role": "System Manager",
+   "share": 1,
+   "write": 1
+  }
+ ],
+ "quick_entry": 1,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1
+}
\ No newline at end of file
diff --git a/erpnext/utilities/doctype/video_settings/video_settings.py b/erpnext/utilities/doctype/video_settings/video_settings.py
new file mode 100644
index 00000000000..36fb54f0150
--- /dev/null
+++ b/erpnext/utilities/doctype/video_settings/video_settings.py
@@ -0,0 +1,22 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2020, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe import _
+from frappe.model.document import Document
+from apiclient.discovery import build
+
+class VideoSettings(Document):
+	def validate(self):
+		self.validate_youtube_api_key()
+
+	def validate_youtube_api_key(self):
+		if self.enable_youtube_tracking and self.api_key:
+			try:
+				build("youtube", "v3", developerKey=self.api_key)
+			except Exception:
+				title = _("Failed to Authenticate the API key.")
+				frappe.log_error(title + "\n\n" +  frappe.get_traceback(), title=title)
+				frappe.throw(title + " Please check the error logs.", title=_("Invalid Credentials"))
\ No newline at end of file
diff --git a/erpnext/utilities/report/__init__.py b/erpnext/utilities/report/__init__.py
new file mode 100644
index 00000000000..e69de29bb2d
diff --git a/erpnext/utilities/report/youtube_interactions/__init__.py b/erpnext/utilities/report/youtube_interactions/__init__.py
new file mode 100644
index 00000000000..e69de29bb2d
diff --git a/erpnext/utilities/report/youtube_interactions/youtube_interactions.js b/erpnext/utilities/report/youtube_interactions/youtube_interactions.js
new file mode 100644
index 00000000000..6e3e4e69800
--- /dev/null
+++ b/erpnext/utilities/report/youtube_interactions/youtube_interactions.js
@@ -0,0 +1,20 @@
+// Copyright (c) 2016, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+/* eslint-disable */
+
+frappe.query_reports["YouTube Interactions"] = {
+	"filters": [
+		{
+			fieldname: "from_date",
+			label: __("From Date"),
+			fieldtype: "Date",
+			default: frappe.datetime.add_months(frappe.datetime.now_date(), -12),
+		},
+		{
+			fieldname:"to_date",
+			label: __("To Date"),
+			fieldtype: "Date",
+			default: frappe.datetime.now_date(),
+		}
+	]
+};
diff --git a/erpnext/utilities/report/youtube_interactions/youtube_interactions.json b/erpnext/utilities/report/youtube_interactions/youtube_interactions.json
new file mode 100644
index 00000000000..a40247b6df3
--- /dev/null
+++ b/erpnext/utilities/report/youtube_interactions/youtube_interactions.json
@@ -0,0 +1,27 @@
+{
+ "add_total_row": 0,
+ "creation": "2020-08-02 05:05:00.457093",
+ "disable_prepared_report": 0,
+ "disabled": 0,
+ "docstatus": 0,
+ "doctype": "Report",
+ "idx": 0,
+ "is_standard": "Yes",
+ "modified": "2020-08-02 05:05:00.457093",
+ "modified_by": "Administrator",
+ "module": "Utilities",
+ "name": "YouTube Interactions",
+ "owner": "Administrator",
+ "prepared_report": 0,
+ "ref_doctype": "Video",
+ "report_name": "YouTube Interactions",
+ "report_type": "Script Report",
+ "roles": [
+  {
+   "role": "All"
+  },
+  {
+   "role": "System Manager"
+  }
+ ]
+}
\ No newline at end of file
diff --git a/erpnext/utilities/report/youtube_interactions/youtube_interactions.py b/erpnext/utilities/report/youtube_interactions/youtube_interactions.py
new file mode 100644
index 00000000000..3516a35097a
--- /dev/null
+++ b/erpnext/utilities/report/youtube_interactions/youtube_interactions.py
@@ -0,0 +1,113 @@
+# Copyright (c) 2013, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe import _
+from frappe.utils import flt
+
+def execute(filters=None):
+	if not frappe.db.get_single_value("Video Settings", "enable_youtube_tracking") or not filters:
+		return [], []
+
+	columns = get_columns()
+	data = get_data(filters)
+	chart_data, summary = get_chart_summary_data(data)
+	return columns, data, None, chart_data, summary
+
+def get_columns():
+	return [
+		{
+			"label": _("Published Date"),
+			"fieldname": "publish_date",
+			"fieldtype": "Date",
+			"width": 100
+		},
+		{
+			"label": _("Title"),
+			"fieldname": "title",
+			"fieldtype": "Data",
+			"width": 200
+		},
+		{
+			"label": _("Duration"),
+			"fieldname": "duration",
+			"fieldtype": "Duration",
+			"width": 100
+		},
+		{
+			"label": _("Views"),
+			"fieldname": "view_count",
+			"fieldtype": "Float",
+			"width": 200
+		},
+		{
+			"label": _("Likes"),
+			"fieldname": "like_count",
+			"fieldtype": "Float",
+			"width": 200
+		},
+		{
+			"label": _("Dislikes"),
+			"fieldname": "dislike_count",
+			"fieldtype": "Float",
+			"width": 100
+		},
+		{
+			"label": _("Comments"),
+			"fieldname": "comment_count",
+			"fieldtype": "Float",
+			"width": 100
+		}
+	]
+
+def get_data(filters):
+	return frappe.db.sql("""
+		SELECT
+			publish_date, title, provider, duration,
+			view_count, like_count, dislike_count, comment_count
+		FROM `tabVideo`
+		WHERE view_count is not null
+			and publish_date between %(from_date)s and %(to_date)s
+		ORDER BY view_count desc""", filters, as_dict=1)
+
+def get_chart_summary_data(data):
+	labels, likes, views = [], [], []
+	total_views = 0
+
+	for row in data:
+		labels.append(row.get('title'))
+		likes.append(row.get('like_count'))
+		views.append(row.get('view_count'))
+		total_views += flt(row.get('view_count'))
+
+
+	chart_data = {
+		"data" : {
+			"labels" : labels,
+			"datasets" : [
+				{
+					"name" : "Likes",
+					"values" : likes
+				},
+				{
+					"name" : "Views",
+					"values" : views
+				}
+			]
+		},
+		"type": "bar",
+		"barOptions": {
+			"stacked": 1
+		},
+	}
+
+	summary = [
+		{
+			"value": total_views,
+			"indicator": "Blue",
+			"label": "Total Views",
+			"datatype": "Float",
+		}
+	]
+	return chart_data, summary
\ No newline at end of file
diff --git a/requirements.txt b/requirements.txt
index 912d61f7a6f..c4f9171fcaa 100644
--- a/requirements.txt
+++ b/requirements.txt
@@ -3,10 +3,11 @@ frappe
 gocardless-pro==1.11.0
 googlemaps==3.1.1
 pandas==1.0.5
-plaid-python==3.4.0
+plaid-python==6.0.0
 pycountry==19.8.18
 PyGithub==1.44.1
 python-stdnum==1.12
+python-youtube==0.6.0
 taxjar==1.9.0
 tweepy==3.8.0
 Unidecode==1.1.1