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support ticket auto close

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This commit is contained in:
Ravi Dey
2011-07-08 17:00:43 +05:30
parent b6e2488847
commit 28717a82d0
1 changed files with 7 additions and 1 deletions
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8
support/doctype/support_ticket/__init__.py
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@@ -54,7 +54,7 @@ class SupportMailbox(POP3Mailbox):
d.save(1) d.save(1)
# update feed # update feed
update_feed(d) update_feed(d)
def get_support_mails(): def get_support_mails():
@@ -62,3 +62,9 @@ def get_support_mails():
Gets new emails from support inbox and updates / creates Support Ticket records Gets new emails from support inbox and updates / creates Support Ticket records
""" """
SupportMailbox().get_messages() SupportMailbox().get_messages()
def auto_close_tickets():
"""
Auto Closes Waiting for Customer Support Ticket after 15 days
"""
webnotes.conn.sql("update `tabSupport Ticket` set status = 'Closed' where status = 'Waiting for Customer' and date_sub(curdate(),interval 15 Day) > modified")