diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index 167e80fa39c..9fe12f9490b 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -49,8 +49,8 @@ frappe.ui.form.on("Issue", {
 	},
 
 	refresh: function (frm) {
-		if (frm.doc.status !== "Closed" && frm.doc.agreement_status === "Ongoing") {
-			if (frm.doc.service_level_agreement) {
+		if (frm.doc.status !== "Closed") {
+			if (frm.doc.service_level_agreement && frm.doc.agreement_status === "Ongoing") {
 				frappe.call({
 					"method": "frappe.client.get",
 					args: {