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[docs] added pages from user manual

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Rushabh Mehta
2013-06-10 18:36:58 +05:30
parent c067366c98
commit 17cfe60f7c
72 changed files with 2085 additions and 4 deletions
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docs/docs.user.ops.support.customer_issue.md Normal file
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---
{
"_label": "Customer Issue"
}
---
If you are selling **Items** under warranty or if you have sold and extended service contract Annual Maintenance Contract (AMC), your **Customer** may call you about an issue or a bread-down and give you the Serial No of this Item.
To record this, you can create a new **Customer Issue** and add the **Customer** and **Item** / **Serial No**. The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty or AMC.
You must also add a description of the **Customer**’s issue and assign it to the person who needs to look into solving the issue.
To create a new **Customer Issue**:
> Support > Customer Issue > New Customer Issue
If a Customer visit is required to address the issue, you can create a new Maintenance Visit record from this.