---
{
	"_label": "Customer Issue"
}
---
If you are selling **Items** under warranty or if you have sold and extended service contract like the Annual Maintenance Contract (AMC), your **Customer** may call you about an issue or a break-down and give you the Serial No of this Item.

To record this, you can create a new **Customer Issue** and add the **Customer** and **Item** / **Serial No**. The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty or AMC.

You must also add a description of the **Customer**’s issue and assign it to the person who needs to look into solving the issue.

To create a new **Customer Issue**:

> Support > Customer Issue > New Customer Issue


![Customer Issue](img/customer-issue.png)



If a Customer visit is required to address the issue, you can create a new Maintenance Visit record from this.

