[
 {
  "creation": "2013-01-10 16:34:31", 
  "docstatus": 0, 
  "modified": "2013-01-28 15:29:06", 
  "modified_by": "Administrator", 
  "owner": "Administrator"
 }, 
 {
  "allow_attach": 1, 
  "autoname": "naming_series:", 
  "doctype": "DocType", 
  "module": "Support", 
  "name": "__common__", 
  "search_fields": "status,customer,allocated_to,subject,raised_by"
 }, 
 {
  "doctype": "DocField", 
  "name": "__common__", 
  "parent": "Support Ticket", 
  "parentfield": "fields", 
  "parenttype": "DocType", 
  "permlevel": 0
 }, 
 {
  "amend": 0, 
  "create": 1, 
  "doctype": "DocPerm", 
  "name": "__common__", 
  "parent": "Support Ticket", 
  "parentfield": "permissions", 
  "parenttype": "DocType", 
  "permlevel": 0, 
  "read": 1, 
  "report": 1, 
  "submit": 0, 
  "write": 1
 }, 
 {
  "doctype": "DocType", 
  "name": "Support Ticket"
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "naming_series", 
  "fieldtype": "Select", 
  "hidden": 0, 
  "label": "Naming Series", 
  "no_copy": 1, 
  "options": "SUP", 
  "print_hide": 1, 
  "reqd": 0, 
  "search_index": 0
 }, 
 {
  "default": "Open", 
  "doctype": "DocField", 
  "fieldname": "status", 
  "fieldtype": "Select", 
  "in_filter": 0, 
  "in_list_view": 1, 
  "label": "Status", 
  "no_copy": 1, 
  "oldfieldname": "status", 
  "oldfieldtype": "Select", 
  "options": "\nOpen\nTo Reply\nWaiting for Customer\nHold\nClosed", 
  "read_only": 0, 
  "reqd": 0, 
  "search_index": 1
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "subject", 
  "fieldtype": "Data", 
  "in_filter": 1, 
  "in_list_view": 1, 
  "label": "Subject", 
  "report_hide": 0, 
  "reqd": 1, 
  "search_index": 0
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "cb00", 
  "fieldtype": "Column Break"
 }, 
 {
  "depends_on": "eval:doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "raised_by", 
  "fieldtype": "Data", 
  "in_filter": 1, 
  "in_list_view": 1, 
  "label": "Raised By (Email)", 
  "oldfieldname": "raised_by", 
  "oldfieldtype": "Data", 
  "reqd": 1
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "sb00", 
  "fieldtype": "Section Break"
 }, 
 {
  "depends_on": "eval:doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "description", 
  "fieldtype": "Text", 
  "label": "Description", 
  "oldfieldname": "problem_description", 
  "oldfieldtype": "Text", 
  "reqd": 0
 }, 
 {
  "depends_on": "eval:!doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "thread_html", 
  "fieldtype": "HTML", 
  "label": "Thread HTML", 
  "read_only": 1
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "additional_info", 
  "fieldtype": "Section Break", 
  "label": "Additional Info", 
  "read_only": 1
 }, 
 {
  "depends_on": "eval:!doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "column_break0", 
  "fieldtype": "Column Break", 
  "oldfieldtype": "Column Break", 
  "read_only": 1, 
  "width": "50%"
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "lead", 
  "fieldtype": "Link", 
  "label": "Lead", 
  "options": "Lead"
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "contact", 
  "fieldtype": "Link", 
  "label": "Contact", 
  "options": "Contact"
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "customer", 
  "fieldtype": "Link", 
  "in_filter": 1, 
  "label": "Customer", 
  "oldfieldname": "customer", 
  "oldfieldtype": "Link", 
  "options": "Customer", 
  "print_hide": 1, 
  "read_only": 1, 
  "reqd": 0, 
  "search_index": 1
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "customer_name", 
  "fieldtype": "Data", 
  "in_filter": 1, 
  "label": "Customer Name", 
  "oldfieldname": "customer_name", 
  "oldfieldtype": "Data", 
  "read_only": 1, 
  "reqd": 0, 
  "search_index": 0
 }, 
 {
  "default": "Today", 
  "doctype": "DocField", 
  "fieldname": "opening_date", 
  "fieldtype": "Date", 
  "label": "Opening Date", 
  "no_copy": 1, 
  "oldfieldname": "opening_date", 
  "oldfieldtype": "Date", 
  "read_only": 1
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "opening_time", 
  "fieldtype": "Time", 
  "label": "Opening Time", 
  "no_copy": 1, 
  "oldfieldname": "opening_time", 
  "oldfieldtype": "Time", 
  "read_only": 1
 }, 
 {
  "depends_on": "eval:!doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "column_break1", 
  "fieldtype": "Column Break", 
  "oldfieldtype": "Column Break", 
  "read_only": 1
 }, 
 {
  "depends_on": "eval:!doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "resolution_details", 
  "fieldtype": "Small Text", 
  "label": "Resolution Details", 
  "no_copy": 1, 
  "oldfieldname": "resolution_details", 
  "oldfieldtype": "Text", 
  "read_only": 1
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "first_responded_on", 
  "fieldtype": "Datetime", 
  "label": "First Responded On"
 }, 
 {
  "depends_on": "eval:!doc.__islocal", 
  "doctype": "DocField", 
  "fieldname": "resolution_date", 
  "fieldtype": "Datetime", 
  "in_filter": 0, 
  "label": "Resolution Date", 
  "no_copy": 1, 
  "oldfieldname": "resolution_date", 
  "oldfieldtype": "Date", 
  "read_only": 1, 
  "search_index": 0
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "content_type", 
  "fieldtype": "Data", 
  "hidden": 1, 
  "label": "Content Type"
 }, 
 {
  "doctype": "DocField", 
  "fieldname": "file_list", 
  "fieldtype": "Text", 
  "hidden": 1, 
  "label": "File List", 
  "no_copy": 1, 
  "print_hide": 1
 }, 
 {
  "cancel": 0, 
  "doctype": "DocPerm", 
  "role": "Guest"
 }, 
 {
  "cancel": 0, 
  "doctype": "DocPerm", 
  "role": "Customer"
 }, 
 {
  "cancel": 1, 
  "doctype": "DocPerm", 
  "role": "Support Team"
 }
]