{
 "allow_attach": 1, 
 "autoname": "naming_series:", 
 "creation": "2013-02-01 10:36:25.000000", 
 "docstatus": 0, 
 "doctype": "DocType", 
 "fields": [
  {
   "fieldname": "subject_section", 
   "fieldtype": "Section Break", 
   "label": "Subject", 
   "options": "icon-flag", 
   "permlevel": 0
  }, 
  {
   "fieldname": "naming_series", 
   "fieldtype": "Select", 
   "hidden": 0, 
   "label": "Series", 
   "no_copy": 1, 
   "options": "SUP", 
   "permlevel": 0, 
   "print_hide": 1, 
   "reqd": 0, 
   "search_index": 0
  }, 
  {
   "fieldname": "subject", 
   "fieldtype": "Data", 
   "in_filter": 1, 
   "in_list_view": 1, 
   "label": "Subject", 
   "permlevel": 0, 
   "report_hide": 0, 
   "reqd": 1, 
   "search_index": 0
  }, 
  {
   "fieldname": "cb00", 
   "fieldtype": "Column Break", 
   "permlevel": 0
  }, 
  {
   "default": "Open", 
   "fieldname": "status", 
   "fieldtype": "Select", 
   "in_filter": 0, 
   "in_list_view": 1, 
   "label": "Status", 
   "no_copy": 1, 
   "oldfieldname": "status", 
   "oldfieldtype": "Select", 
   "options": "Open\nReplied\nHold\nClosed", 
   "permlevel": 0, 
   "read_only": 0, 
   "reqd": 0, 
   "search_index": 1
  }, 
  {
   "depends_on": "eval:doc.__islocal", 
   "fieldname": "raised_by", 
   "fieldtype": "Data", 
   "in_filter": 1, 
   "in_list_view": 1, 
   "label": "Raised By (Email)", 
   "oldfieldname": "raised_by", 
   "oldfieldtype": "Data", 
   "permlevel": 0, 
   "reqd": 1
  }, 
  {
   "fieldname": "sb00", 
   "fieldtype": "Section Break", 
   "label": "Messages", 
   "options": "icon-comments", 
   "permlevel": 0
  }, 
  {
   "depends_on": "eval:doc.__islocal", 
   "fieldname": "description", 
   "fieldtype": "Text", 
   "label": "Description", 
   "oldfieldname": "problem_description", 
   "oldfieldtype": "Text", 
   "permlevel": 0, 
   "reqd": 0
  }, 
  {
   "depends_on": "eval:!doc.__islocal", 
   "fieldname": "thread_html", 
   "fieldtype": "HTML", 
   "label": "Thread HTML", 
   "permlevel": 0, 
   "read_only": 1
  }, 
  {
   "fieldname": "additional_info", 
   "fieldtype": "Section Break", 
   "label": "Reference", 
   "options": "icon-pushpin", 
   "permlevel": 0, 
   "read_only": 1
  }, 
  {
   "depends_on": "eval:!doc.__islocal", 
   "fieldname": "column_break0", 
   "fieldtype": "Column Break", 
   "oldfieldtype": "Column Break", 
   "permlevel": 0, 
   "read_only": 1, 
   "width": "50%"
  }, 
  {
   "fieldname": "lead", 
   "fieldtype": "Link", 
   "label": "Lead", 
   "options": "Lead", 
   "permlevel": 0
  }, 
  {
   "fieldname": "contact", 
   "fieldtype": "Link", 
   "label": "Contact", 
   "options": "Contact", 
   "permlevel": 0
  }, 
  {
   "fieldname": "customer", 
   "fieldtype": "Link", 
   "in_filter": 1, 
   "label": "Customer", 
   "oldfieldname": "customer", 
   "oldfieldtype": "Link", 
   "options": "Customer", 
   "permlevel": 0, 
   "print_hide": 1, 
   "read_only": 0, 
   "reqd": 0, 
   "search_index": 1
  }, 
  {
   "fieldname": "customer_name", 
   "fieldtype": "Data", 
   "in_filter": 1, 
   "label": "Customer Name", 
   "oldfieldname": "customer_name", 
   "oldfieldtype": "Data", 
   "permlevel": 0, 
   "read_only": 1, 
   "reqd": 0, 
   "search_index": 0
  }, 
  {
   "default": "Today", 
   "fieldname": "opening_date", 
   "fieldtype": "Date", 
   "label": "Opening Date", 
   "no_copy": 1, 
   "oldfieldname": "opening_date", 
   "oldfieldtype": "Date", 
   "permlevel": 0, 
   "read_only": 1
  }, 
  {
   "fieldname": "opening_time", 
   "fieldtype": "Time", 
   "label": "Opening Time", 
   "no_copy": 1, 
   "oldfieldname": "opening_time", 
   "oldfieldtype": "Time", 
   "permlevel": 0, 
   "read_only": 1
  }, 
  {
   "fieldname": "company", 
   "fieldtype": "Link", 
   "label": "Company", 
   "options": "Company", 
   "permlevel": 0, 
   "print_hide": 1, 
   "reqd": 0
  }, 
  {
   "depends_on": "eval:!doc.__islocal", 
   "fieldname": "column_break1", 
   "fieldtype": "Column Break", 
   "oldfieldtype": "Column Break", 
   "permlevel": 0, 
   "read_only": 1
  }, 
  {
   "fieldname": "first_responded_on", 
   "fieldtype": "Datetime", 
   "label": "First Responded On", 
   "permlevel": 0
  }, 
  {
   "depends_on": "eval:!doc.__islocal", 
   "fieldname": "resolution_date", 
   "fieldtype": "Datetime", 
   "in_filter": 0, 
   "label": "Resolution Date", 
   "no_copy": 1, 
   "oldfieldname": "resolution_date", 
   "oldfieldtype": "Date", 
   "permlevel": 0, 
   "read_only": 1, 
   "search_index": 0
  }, 
  {
   "depends_on": "eval:!doc.__islocal", 
   "fieldname": "resolution_details", 
   "fieldtype": "Small Text", 
   "label": "Resolution Details", 
   "no_copy": 1, 
   "oldfieldname": "resolution_details", 
   "oldfieldtype": "Text", 
   "permlevel": 0, 
   "read_only": 0
  }, 
  {
   "fieldname": "content_type", 
   "fieldtype": "Data", 
   "hidden": 1, 
   "label": "Content Type", 
   "permlevel": 0
  }, 
  {
   "fieldname": "communications", 
   "fieldtype": "Table", 
   "hidden": 1, 
   "label": "Communications", 
   "options": "Communication", 
   "permlevel": 0, 
   "print_hide": 1
  }
 ], 
 "icon": "icon-ticket", 
 "idx": 1, 
 "modified": "2014-01-20 17:49:31.000000", 
 "modified_by": "Administrator", 
 "module": "Support", 
 "name": "Support Ticket", 
 "owner": "Administrator", 
 "permissions": [
  {
   "amend": 0, 
   "cancel": 0, 
   "create": 1, 
   "delete": 0, 
   "email": 1, 
   "permlevel": 0, 
   "print": 1, 
   "read": 1, 
   "report": 1, 
   "role": "Guest", 
   "submit": 0, 
   "write": 1
  }, 
  {
   "amend": 0, 
   "cancel": 0, 
   "create": 1, 
   "delete": 0, 
   "email": 1, 
   "permlevel": 0, 
   "print": 1, 
   "read": 1, 
   "report": 1, 
   "role": "Customer", 
   "submit": 0, 
   "write": 1
  }, 
  {
   "amend": 0, 
   "cancel": 0, 
   "create": 1, 
   "delete": 1, 
   "email": 1, 
   "permlevel": 0, 
   "print": 1, 
   "read": 1, 
   "report": 1, 
   "role": "Support Team", 
   "submit": 0, 
   "write": 1
  }
 ], 
 "search_fields": "status,customer,allocated_to,subject,raised_by"
}