{
 "autoname": "field:service_level",
 "creation": "2018-11-19 12:44:30.407502",
 "doctype": "DocType",
 "editable_grid": 1,
 "engine": "InnoDB",
 "field_order": [
  "service_level",
  "employee_group",
  "column_break_2",
  "holiday_list",
  "default_priority",
  "response_and_resoution_time",
  "priorities",
  "section_break_01",
  "support_and_resolution"
 ],
 "fields": [
  {
   "fieldname": "service_level",
   "fieldtype": "Data",
   "in_list_view": 1,
   "label": "Level",
   "reqd": 1,
   "unique": 1
  },
  {
   "fieldname": "column_break_2",
   "fieldtype": "Column Break"
  },
  {
   "fieldname": "holiday_list",
   "fieldtype": "Link",
   "in_list_view": 1,
   "label": "Holiday List (ignored during SLA calculation)",
   "options": "Holiday List",
   "reqd": 1
  },
  {
   "fieldname": "employee_group",
   "fieldtype": "Link",
   "in_list_view": 1,
   "label": "Employee Group",
   "options": "Employee Group"
  },
  {
   "fieldname": "response_and_resoution_time",
   "fieldtype": "Section Break",
   "label": "Response and Resoution Time"
  },
  {
   "fieldname": "section_break_01",
   "fieldtype": "Section Break",
   "label": "Support Hours"
  },
  {
   "fieldname": "support_and_resolution",
   "fieldtype": "Table",
   "label": "Support and Resolution",
   "options": "Service Day",
   "reqd": 1
  },
  {
   "fieldname": "priorities",
   "fieldtype": "Table",
   "label": "Priorities",
   "options": "Service Level Priority",
   "reqd": 1
  },
  {
   "fieldname": "default_priority",
   "fieldtype": "Link",
   "label": "Default Priority",
   "options": "Issue Priority",
   "read_only": 1
  }
 ],
 "modified": "2019-06-06 12:58:03.464056",
 "modified_by": "Administrator",
 "module": "Support",
 "name": "Service Level",
 "owner": "Administrator",
 "permissions": [
  {
   "create": 1,
   "delete": 1,
   "email": 1,
   "export": 1,
   "print": 1,
   "read": 1,
   "report": 1,
   "role": "System Manager",
   "share": 1,
   "write": 1
  },
  {
   "create": 1,
   "delete": 1,
   "email": 1,
   "export": 1,
   "print": 1,
   "read": 1,
   "report": 1,
   "role": "All",
   "share": 1,
   "write": 1
  }
 ],
 "sort_field": "modified",
 "sort_order": "DESC"
}